Summary
Overview
Work History
Education
References
Timeline
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Eric Walker

Hoover,AL

Summary

Experienced manager with extensive customer service and sales experience. Proven track record of increased sales, improving buying experience and maximizing business revenue by modeling company objectives. Aiming to leverage proven knowledge of solution selling, customer need assessment, and client relation skills that add value to a company's bottom line.

Overview

6
6
years of professional experience

Work History

Operations Manager

Adidas
06.2023 - Current
  • Direct day to day operations focused on attainment of key business metrics and continuous improvement initiatives.
  • Led cross-functional teams to streamline processes and increase overall efficiency.
  • Managed supply chain operations to achieve timely and accurate delivery of goods to reduce operational risks.
  • Analyze data trends and suggest enhancements to both challenge and help define company objective.
  • Achieved employee retention by fostering a positive work environment, effective communication and building relationships with customers, staff and vendors.
  • Supervised staff and kept employees compliant with company policies and procedures.

Omni Experience Lead

Belk
08.2022 - 01.2023
  • Drive sales growth and profitability through the leadership of fulfillment and shipping, buy online pickup in store (BOPIS), same day delivery and Amazon pick up orders
  • Be an expert of process, shipping, technology, accuracy, efficiency and customer experience
  • Support the growth of the omni contribution to our total business in response to ever changing customer shopping patterns
  • Promote store associate engagement through recognition and sharing of business-critical information
  • Engage and inspire a diverse group of people to deliver best in class results
  • Lead team to achieve goals and expectations set by managers
  • Demonstrate excellent verbal and written communications skills
  • Engage associates and customers with a welcoming and friendly attitude
  • Maintain a safe working environment

Inventory Specialist

CarMax
07.2021 - 07.2022
  • Perform multiple duties in a high-energy, fast-paced working environment
  • Complete provided training in all functional areas of the Inventory process, allowing for cross-training and full coverage of the inventory department
  • Log and track deliveries of inventory and ensure that all vehicles meet final quality standards before delivery to customers
  • Coordinates the efforts of groups of Inventory associates assigned to perform daily functions as assigned by a manager
  • Read, interpret and transcribe data in order to maintain accurate records
  • Ensures that administrative records required for the documentation of work performed are correctly completed
  • Completes the daily scanning and reconciliation of the vehicle inventory
  • Drives vehicles to and from various locations as requested by the supervisor
  • Ensures daily maintenance and security of the display areas are welcoming to customers and easy for departments to access to deliver a great experience

Team Lead

45 Inc
11.2018 - 05.2019
  • Responsible for promoting and selling company products
  • Conduct daily business presentations for clients
  • Analysis current market trends and competitors' products to determine potential consumer needs to maximize revenue
  • Effectively demonstrate product features, overcome objectives and close sales
  • Persuasive in negotiating contracts and diplomatic in communicating with customers to build long lasting relationships
  • Business territory management
  • Train new sales associate on products, selling techniques and company procedures
  • Set clear goals and objectives
  • Create an inspiring team environment with an open communication culture

Education

BA - Political Science

Miles College
Fairfield, AL

References

Available upon request

Timeline

Operations Manager

Adidas
06.2023 - Current

Omni Experience Lead

Belk
08.2022 - 01.2023

Inventory Specialist

CarMax
07.2021 - 07.2022

Team Lead

45 Inc
11.2018 - 05.2019

BA - Political Science

Miles College

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