Eric Washington
Columbus,OH
Summary
Computer Forensics associate major, willing to gain more knowledge and experience. Pursuing to ultimately get a bachelors and additional certifications in the IT field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mobile Concierge
T Mobile
06.2023 - Current
- Greeted store customers promptly and responded to questions with knowledgeable service.
- Filled out expense reports.
- Established new customer accounts.
- Informed management of special sales and service issues.
- Set-up and trouble shoot cellphone issues.
IT student helpdesk
The Hertz Corporation
09.2022 - 04.2023
- Set up, tested and configured desktops, laptops and printers.
- Diagnosed, installed, configured and repaired computer systems and software.
- Set up equipment for employee use.
- Preformed Installs to hardware, software and peripheral equipment, following installation specifications.
- Established requirements for new systems and modifications.
- Provided base level IT support to company personnel.
- Reported important problems to management.
- Handled phone calls, emails and tickets.
Cashier
Shaws
01.2020 - 07.2022
- Bagged merchandise by following standard procedures.
- Operated cash register with proficiency.
- Assessed customer needs and responded to questions.
- Organized register supplies.
- Provided professional and courteous service at all times.
Education
Bachelor of Science - Network Security/Computer Forensics
Columbus State Community College
Columbus, OH08.2024
Dublin High School
Columbus, OH05.2021
Skills
- Technical help desk experience
- Windows 10
- System checks
- Virus and spyware removal
- Computer diagnostics and repair
- Hardware support and troubleshooting
- Microsoft Office
- Quick learner
- Highly motivated
Certification
CompTIA A+ Certification
Projects/Hobbies
Web Design:
Created a website that I host on Wordpress that tracks video game releases.
Timeline
Mobile Concierge
T Mobile
06.2023 - Current
IT student helpdesk
The Hertz Corporation
09.2022 - 04.2023
Cashier
Shaws
01.2020 - 07.2022
Bachelor of Science - Network Security/Computer Forensics
Columbus State Community College
Dublin High School
CompTIA A+ Certification
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