Eric White

Creating PCN's for Process improvements/machine moves utilizing ETQ.

Assisting in machine moves to help with new capital.

Utilized Pilgram for process/tooling/metrics/OP drawings for process support.

Assisted in landing 24 Million Dollars in new Capital Assets.

Use Meso and Proforma to send material to OEM for runoff support Domestically and Internationally.

Complete GR&R for new assets.

Complete 31 piece studies from new capital assets as well as current assets to be moved/modified

Use MiniTab program to ensure CPK/PPK is met per MQR

Provide support to operations for NCI projects including training, planning and launching new capital projects.

Create work instructions for each new Capital project.

Listening to the VOC for new capital ideas/feedback

Scheduling and completing ROC EHS

• Support Section Managers and work group in area specific tasks as needed.
• Enter CI/Safety cards
• Order tooling for operators
• Manage gauging certification requirements
• Conduct walk backs on suspect material found at Lean/BIQ gates/MRB area.
• Track all suspect material through Excel scrap tracker I created to ensure accurate scrap reporting.
• Prepare and facilitate weekly sort meeting regarding previous weeks top material defects/scrap cost/RMA/Cars and control plan conformance.
• Trained new Team Leads
• Fill in for absenteeism on production processes as needed.
• Assure product is moved to next operation to insure that orders are completed.
• Update Metric boards daily with targeted KPI's
• Collaborated with Quality department regarding walk backs/Sort meetings/RMA's/CARS

4M91 machine operator: EUI UVA/EUI Gundrill/EUI Hardmill/Meui-c Finish Hone.

• Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
• Used precision measuring tools, micrometers and calipers to meet required product specifications
• Maintained organized work area by cleaning and removing hazards
• Inspected products and machines to maintain quality and efficiency
• Inspected finished products for quality and adherence to customer specifications
• Performed general equipment maintenance and repair to minimize downtime
• Used problem-solving and issue-resolution skills to promptly and successfully address production problems
• Operated multiple machines simultaneously to meet production requirements

• Managed a team of 15-20 representatives for an inbound program.
• Provided Operations and floor control.
• Responsible for weekly QA monitoring and coaching's done using TOPS process.
• Provided weekly reporting for AHT, Performance, GCR and Quality.
• Worked with training department and other management staff to improve quality and efficiency of escalations team.
• Responsible for organizing, understanding and training new information to internal representatives for educational and informative purposes.
• Handled requests for supervisor/management/client requested callbacks.
• Assisted in identifying trends in call handling and customer related issues for feedback.
• Assisted in interview process with recruiting to ensure successful new hires.
• Ensured that all Teleperformance policies and procedures were adhered to; including but not limited to: security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures were communicated to proper Teleperformance Management immediately.
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
• Created team rotations to man center effectively during peak hours

• Prepared, processed and moved merchandise productively, safely, and accurately per established production rates and according to established standards and guidelines.
• Receive and process merchandise, including picking, packing, preparing and shipping orders and returns and load/unload trailers.
• Input data to prepare reports
• Operated multiple frequency devices, handheld scanners, and other power equipment as directed.
• Cross-trained to perform variety of functions in various departments to support business and operational needs.
• Provided high quality internal and external customer service, including communicating with vendors and other associates/locations to resolve disputes and review compliance.
• Successfully navigated large shipments of materials through tight spaces and busy facilities

• Managed 6 Supervisors over four programs. Assisted with development, implementation and improvement of contact center day to day operations for inbound/outbound programs.
• Assisted call center manager and early life leadership with day to day contact center operations, business planning which ensured staff's operational efficiency and delivered superior experience.
• Assisted call center manager with compliance and reporting for call center operations including call volume, staffing, client service commitments, forecasted hours versus actual hours etc.
• Conducted management performance evaluations with Supervisors.
• Organized employee focus meetings for feedback for future employee development programs.
• Responsible for management follow through of TOPS coaching program.
• Responsible for management and adherence of daily, weekly and monthly performance reporting.
• Assisted with driving positive client metrics directly influenced budgets for both inbound and outbound program operations.

• Managed team of 15-20 representatives for inbound credit card program.
• Provided Operations and floor control. Was responsible for weekly QA monitoring and coaching's done using TOPS process.
• Provided weekly reporting for AHT, Performance, GCR and Quality.
• Worked with training and other management staff to improve quality and efficiency of escalations team.
• Responsible for organizing, understanding and training new information to internal representatives for educational and informative purposes.
• Handled requests for supervisor/management/client requested callbacks.
• Assisted in identifying trends in call handling and customer related issues for feedback.
• Assisted in interview process with recruiting to ensure successful new hires.
• Ensured that all Teleperformance policies and procedures were adhered to; including but not limited to: security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures were communicated to proper Teleperformance Management immediately.