Eric Wilcox
Tiverton,Ri
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and teamwork. Proven ability to enhance operational efficiency through effective problem-solving and quality assurance. Skilled in equipment operation and training, fostering a positive work environment while achieving organizational goals. Committed to continuous development and adaptability in fast-paced settings.
Experienced with supporting team operations and enhancing productivity. Utilizes strong communication and organizational skills to ensure seamless team collaboration. Track record of maintaining high standards and adapting to dynamic work environments.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Team Associate, Stocker
Walmart
Fall River, MA
07.2021 - Current
- Assisted customers with product inquiries and resolved issues effectively.
- Collaborated with team members to maintain inventory accuracy and organization.
- Executed daily operational tasks to ensure store efficiency and customer satisfaction.
- Supported merchandising efforts by restocking shelves and setting up displays.
- Adapted quickly to changing priorities and assisted in various departments as needed.
- Trained new associates on company policies, procedures, and operational standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Contributed to maintaining cleanliness and orderliness throughout the store premises.
- Developed strong cooperative relationships with coworkers and managers.
- Created appealing displays for routine arrangements and special promotions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Continuously checked products for quality assurance according to strict guidelines.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Enhanced team productivity by streamlining communication and implementing efficient task management systems.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
- Implemented best practices for product placement, enhancing visibility and promotion of sales items.
- Trained new staff on stocking procedures and operational guidelines for consistency.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Managed timely and effective replacement of damaged or missing products.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Transported merchandise pallets to move in warehouse.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Extruder Feeder
Precix
New Bedford, MA
07.2022 - 10.2023
- Operated feeding equipment to maintain consistent production flow.
- Monitored material levels and replenished supplies as necessary.
- Collaborated with team members to troubleshoot equipment issues promptly.
- Ensured adherence to safety standards during all operational processes.
- Implemented process improvements that enhanced workflow efficiency.
- Conducted routine maintenance checks on feeding machinery to prevent downtime.
- Promoted a positive workplace culture through effective communication, teamwork, and problem-solving skills.
Team Member, Stocker
Target
Swansea, MA
10.2018 - 07.2021
- Collaborated with team to enhance customer service and optimize checkout processes.
- Assisted in training new employees on operational procedures and best practices.
- Maintained inventory accuracy through regular stock checks and organization.
- Implemented visual merchandising strategies to improve product presentation and sales.
- Conducted regular assessments of store layout, providing feedback for continuous improvement initiatives.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Restaurant General Manager
Jancompanies, Burger King
Cranston, RI
07.1998 - 10.2018
- Oversaw daily operations to ensure compliance with health and safety standards.
- Managed inventory control and product ordering processes to optimize supply chain efficiency.
- Developed training programs for staff, enhancing customer service skills and operational knowledge.
- Implemented cost-saving initiatives that improved profit margins while maintaining service quality.
- Monitored financial performance, analyzing reports to drive strategic decision-making for the restaurant.
- Led team meetings to communicate goals, expectations, and performance feedback effectively.
- Fostered a positive work environment, reducing employee turnover through engagement strategies and recognition programs.
- Enhanced marketing efforts by collaborating on local promotional campaigns to increase brand visibility and customer traffic.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Maintained facility and grounds to present positive image.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Orchestrated positive customer experiences by overseeing every area of Type operations.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
High School Diploma - General Studies
Charlotte High School
Punta Gorda, FL06-1998
Skills
- Meeting facilitation
- Decision-making capacity
- Customer service
- Problem-solving
- Attention to detail
- Positive attitude
- Following instructions
- Teamwork and collaboration
- Cleaning
- Collaboration and teamwork
- Training and mentoring
- Organizing work stations
- Goal setting and achievement
- Clear communication
- Workplace safety
- Quality assurance
- Continuous development
- Relationship building
- Equipment operation
- Creativity and innovation
- Equipment maintenance
- Willingness to learn
- Adaptability and flexibility
- Safety
- Dependable and responsible
- Critical thinking
- Decision-making
- Team leadership and coordination
- Worker instruction
- Corrective action planning
- Employee training
- Troubleshooting skills
- Problem identification
- Assignment delegation
Timeline
Extruder Feeder
Precix
07.2022 - 10.2023
Team Associate, Stocker
Walmart
07.2021 - Current
Team Member, Stocker
Target
10.2018 - 07.2021
Restaurant General Manager
Jancompanies, Burger King
07.1998 - 10.2018
High School Diploma - General Studies
Charlotte High School