Eric Willett
Phoenix,AZ
Summary
Experienced Assistant Manager with over 25 years experience, expertise in staff scheduling, inventory management, and customer engagement. Proven ability to enhance store operations and drive sales through effective team collaboration and communication.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Total Wine & More
Phoenix, AZ
06.2008 - Current
- Roles include HR Manager, Front End Manager, Wine Manager, Spirits Manager, Store Manager, Shrink Captain
- Assisted in managing daily store operations
- Created and managed staff schedules to optimize operations.
- Trained new employees on company policies and sales techniques.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Monitored compliance with health, safety, and quality standards in the store.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with team to enhance product displays and customer engagement.
- Implemented store promotions to boost customer traffic and sales.
- Coordinated inventory management and restocking procedures with suppliers.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Garber High School
Essexville, MI06-1996
Some College (No Degree) - Elementary Education
Saginaw Valley State University
Bay City, MISkills
- Retail operations management
- Inventory management
- Staff scheduling
- Customer relationship management
- Customer service and satisfaction
- Visual merchandising
- Operations management
- Vendor relationship management
- Compliance monitoring
- Employee training
- Orienting and training
- Employee performance evaluation
- Rewards program oversight
- Problem solving
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Policy enforcement
- Rewards program oversight
Timeline
Assistant Manager
Total Wine & More
06.2008 - Current
High School Diploma -
Garber High School
Some College (No Degree) - Elementary Education
Saginaw Valley State University