Eric Wilson
Columbia,MD
Summary
Skilled in installation and repair with a keen attention to detail, I excelled at Professional Restorations by enhancing equipment performance and customer satisfaction. My leadership at FLOODtech, combined with expertise in troubleshooting and preventive maintenance, significantly improved productivity. Demonstrating mechanical abilities and exceptional customer service, I consistently achieved and surpassed employer-desired outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Service Technician
Professional Restorations
02.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Lead Technician
FLOODtech
07.2020 - 02.2022
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Monitored and enforced safety measures to mitigate hazards.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Guest Service Agent
The W Hotel
02.2018 - 07.2020
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Managed group bookings to ensure seamless organization of events and accommodations.
Pond Technician
Backyard Ponds
06.2012 - 02.2015
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
- Completed job reports and logs immediately following service calls.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Pond Technician
Backyard Ponds
02.2015 - 01.2018
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
- Completed job reports and logs immediately following service calls.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Education
No Degree - Criminal Justice
Charles Stewart Mott Community College
Flint, MIHigh School Diploma -
Bowie High School
Bowie, MD06.2008
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Mechanical abilities
- Customer Service
- Problem and Issue Resolution
- Flexible and Adaptable
- Repair Techniques
- OSHA Requirements
- Documentation And Reporting
- Troubleshooting skills
Timeline
Service Technician
Professional Restorations
02.2022 - Current
Lead Technician
FLOODtech
07.2020 - 02.2022
Guest Service Agent
The W Hotel
02.2018 - 07.2020
Pond Technician
Backyard Ponds
02.2015 - 01.2018
Pond Technician
Backyard Ponds
06.2012 - 02.2015
No Degree - Criminal Justice
Charles Stewart Mott Community College
High School Diploma -
Bowie High School
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