ERIC WINTERS
Jacksonville
Summary
Certified Cybersecurity Professional holding SSCP, Security+, Project+, Network+, and A+ credentials, with expertise in securing and maintaining diverse IT infrastructures including LAN/WAN and endpoint devices. I possess a proven track record in identifying vulnerabilities, conducting risk assessments, and managing project lifecycles to implement resilient security architectures. I am a collaborative communicator dedicated to protecting critical data and infrastructure through incident response, cryptography, and effective change management
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Systems Technician
Metronet
Remote
12.2023 - Current
- Provided technical support to end-users, troubleshooting hardware and software issues.
- Managed ticketing system to track and prioritize user requests, ensuring timely resolution of issues.
- Documented troubleshooting steps taken and resolutions provided in knowledge base articles for future reference.
- Assisted customers in setting up new devices and configuring network settings for optimal performance.
- Documented all customer interactions and solutions in a detailed ticketing system.
- Maintained a high level of customer satisfaction by providing timely and effective resolutions to their technical concerns.
- Leveraged strong communication skills to effectively explain technical concepts to non-technical users in a clear manner.
- Installed and configured business systems for optimal performance and reliability.
- Collaborated with teams to identify system requirements and improvements.
- Documented system processes and user guides for training purposes.
- Conducted regular system audits to ensure compliance and functionality.
- Assisted in troubleshooting network connectivity issues across departments.
- Trained employees on new system features and applications effectively.
- Coordinated with vendors for software updates and necessary installations.
- Monitored performance of server systems to identify potential problems early on.
- Performed troubleshooting of system problems and identified solutions.
- Repaired malfunctioning equipment promptly when required.
- Researched new technologies that could improve efficiency of existing systems.
- Coordinated with vendors for procuring new hardware or software solutions.
- Conducted regular maintenance of company's network infrastructure.
- Analyzed system logs from various sources to identify any anomalies.
- Served as facilitator for product and process owners, cross functional team members and stakeholders to bring discipline to agile approaches and drive sustainable improvements.
- Participated in business solution design process for client to understand and define functional project requirements.
- Analyzed client financial and operational performance, evaluated business processes and recommended solutions to improve customer satisfaction and indemnity accuracy.
- Conducted workflow analysis, space design or cost comparison analysis.
Assistant Manager
Hertz Car Sales & Car Rental
Jacksonville
07.2020 - 12.2023
- Managed the successful delivery and oversight of the Hertz product to internal and external customers.
- Developed, monitored, modified and assured compliance with the annual business plan to ensure the profitability of the business unit.
- Developed and implemented location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
- Provided leadership to employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.
Culinary Specialist
United States Navy
Jacksonville
08.2012 - 08.2017
- Prepared all meals for more than 9K personnel while maintaining strict adherence to sanitation standards in all food service stations.
- Worked in all stations to facilitate food order including baking, salad prep, pizza prep, char grill, flat grill, saucier, dining room assistant, and expediter.
- Maintained kitchen hoods, exhaust system, and drains to ensure proper ventilation and drainage.
- Ensured freshness of food and ingredients by checking quality, keeping track of old and new items and rotating stock.
Education
Associate in Arts (AA) -
Florida State College at Jacksonville
Skills
- VPN & Remote Access
- Team Leadership
- LAN Management
- Customer Service
- Hardware Configuration
- Technical Support
- Software Troubleshooting
- Windows & IOS Systems
- Cloud Computing
- Hardware Configuration
- Network Setup
- Cybersecurity Protection
- Operating Systems
- Remote Connectivity
- Troubleshooting
- Data Security
- Service Management
- Workflow Optimization
- Project Scheduling
- Risk Assessment
- Change Management
- Access Control
- Incident Response
- Cryptography
- IoT Devices
- Disaster recovery
- Telecommunications
- Mobile device management
- End-user training
- ITIL framework
- Virtualization technologies
- Agile methodology
- Network administration
- Data modeling
- Software implementation
- Support response coordination
Certification
- ISC2 SSCP, 03/31/26, 03/31/29
- CompTIA Security+, 06/01/25, 06/01/28
- ITIL 4 Foundation, 05/01/25, 05/01/28
- CompTIA A+
- CompTIA Network+
- CompTIA Project+
Timeline
Business Systems Technician
Metronet
12.2023 - Current
Assistant Manager
Hertz Car Sales & Car Rental
07.2020 - 12.2023
Culinary Specialist
United States Navy
08.2012 - 08.2017
Associate in Arts (AA) -
Florida State College at Jacksonville