Eric Wurster
Yorktown,IN
Summary
Results-driven Business Technician with a strong history of enhancing operational efficiency and elevating customer satisfaction. Expertise in identifying process improvements and implementing effective solutions to streamline workflows. Proven ability to collaborate with cross-functional teams to achieve organizational goals and deliver exceptional service. Committed to leveraging technical skills and industry knowledge to drive business success and foster lasting client relationships.
Overview
16
16
years of professional experience
Work History
Business Technician
COMCAST
Muncie, IN
01.2014 - Current
- CommTech 2 2014-05-11
- CommTech 3 2014-09-28
- CommTech 4 2016-07-03
- Business Tech 2020-02-28
- NetworkTech 4 2026-01-15
- Functions:
- Doing preventative maintenance including working on mainline amplifiers, Power supplies, Repair large diameter coax sizes up to 1 1/2 inches, Splicing single count fibers and working with fiber optic transmitters.
- Responding to and fixing outages
- Covering on call for seven days at time.
- Installation & Service for commercial and residential customers
- Pal Tech (field trainer)
- Project leader , I have helped lead many projects small and large including a large MDU Rewire
- Achievements:
- Tech Ops Employee of the month September 2015
- Make It Great award July 2017
- Customer Experience Excellence Award October 2017
- 2021 Indiana North Tech Ops Ascend Program Graduate
- Positive Defining Moment (PDM) 2021 Q3
- Celebrate Our Wins Performer ( COW Award Nomination)
- Network Development Program (NDP) January-July 2024
Lieutenant/President
YORKTOWN FIRE DEPARTMENT
Yorktown, IN
11.2019 - 12.2024
- Functions
- Fireman 2019-2022
- Association Secretary 2020-2022
- As Secretary it was my job to record meeting minutes and attendance
- Association President 2022-2024
- As Association President I was in charge of disciplinary matters/Personnel issues, Along with department taxes, maintaining the 501C3 status and fundraising.
- Fire Lieutenant 2022-2024
- My duties included managing a crew of people anywhere from 7-12 people. Helping with day to day operations of the department, And on scene command of several call types including Medical, Car Wrecks, House/Vehicle/Vegetation fires and Hazmat calls.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Certifications:
- Firefighter 1&2
- Hazmat Awareness
- Hazmat Operations
- Driver Operator General
- Driver Operator Pumper
- Driver Operator Mobile Water Supply
- Driver Operator Aerial
- Fire Instructor 1
- Fire Officer Strategy and Tactics
- Tech Rescue Awareness
- Rope Rescue Operations
- Repo Rescue Technician
- Awards:
- Rookie of the year 2020
- Firefighter of the year 2021
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
Customer Service Rep
CCI
Daleville, IN
11.2012 - 01.2014
- Functions:
- I worked as a phone agent for Apple and Intuit Turbo Tax
- My responsibilities included trouble shooting devices, Assisting with billing issues and helping customers reset there passwords.
Crew Trainer
MCDONALD'S
Muncie, IN
02.2010 - 01.2013
- Trained new hires on company policies and procedures.
- Evaluated employee performance and provided feedback for improvement.
- Mentored and coached employees to maximize their potential.
Education
GED -
Home Schooled K-12
Largo, Florida05-2009
Skills
- Technical troubleshooting
- Hardware repair
- Customer service
- Network configuration
- Problem-solving
- Project management
- Troubleshooting skills
- Customer relations
- Training experience
- Technical assistance
- Teamwork
- Reliability
- Critical thinking
Timeline
Lieutenant/President
YORKTOWN FIRE DEPARTMENT
11.2019 - 12.2024
Business Technician
COMCAST
01.2014 - Current
Customer Service Rep
CCI
11.2012 - 01.2014
Crew Trainer
MCDONALD'S
02.2010 - 01.2013
GED -
Home Schooled K-12