Eric Allen
Chicago,IL
Summary
As an experienced telecommunications technician who specializes in Comcast Business services and products, I am looking to utilize my leadership and technical experience to further advance the Advanced Commercial and Enterprise product.
Overview
14
14
years of professional experience
Work History
Business Technician
Comcast
02.2014 - Current
- Serves as interim supervisor on multiple occasions, managing day-to-day operations, including team coordination, scheduling, and addressing customer and technician concerns. - Facilitates effective communication between team members and Comcast management. -NPS SME -Tech360 beta tester, sharing beta features during team meetings to drive engagement - Leads and executes cable installations for residential, and Small Medium Business clients within the Comcast network, ensuring quality and timely completion. -Provides weekend support for Advanced Commercial Product offerings - Installs and maintains alarm systems for residential properties, demonstrating proficiency in security technology. - Collaborates with third-party vendors to assist with installation and troubleshooting. - Trains and mentors newly onboarded technicians, contributing to the development and maintaining of a skilled and cohesive team via training material. - Successful graduate of the Network Development Program, enhancing skills in network infrastructure.
Head Photo Specialist
Walgreens
01.2010 - 04.2014
- Led the photo department operations, overseeing the production and quality of photo services. - Trained and supervised team members, ensuring customer satisfaction and adherence to company standards. - Managed inventory, maintained equipment, and resolved customer inquiries and concerns.
Education
Certificate in Electrical System Technician -
Coyne College
01.2012
High School Diploma -
Best Practice High School
06.2010
Skills
- Alarm System Installation and Maintenance
- Entry level, low voltage electrical systems
- Network Infrastructure Troubleshooting
Timeline
Business Technician
Comcast
02.2014 - Current
Head Photo Specialist
Walgreens
01.2010 - 04.2014
Certificate in Electrical System Technician -
Coyne College
High School Diploma -
Best Practice High School
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