Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Ivan Ramirez

Muskegon,MI

Summary

Results-driven Business Technician with expertise in business process management and IT solutions. Identifies improvement opportunities and implements strategies to optimize operations. Leads cross-functional teams to enhance operational efficiency and drive productivity.

Overview

1
1
Language
5
5
years of professional experience

Work History

Business Technician

Comcast
Muskegon, MI
10.2022 - Current
  • Configured business networking devices for connectivity and service activation
  • Diagnosed service issues using dispatch tickets and network testing tools
  • Repaired customer premises wiring, routers, modems, and gateways
  • Installed Comcast Business internet, voice, and video service equipment

Sales Representative

Cricket Wireless
Muskegon, MI
07.2021 - 10.2022
  • Guided Cricket Wireless customers through device, plan, and accessory selections.
  • Processed activations, upgrades, and account changes using point-of-sale systems.
  • Explained Cricket Wireless service features, promotions, and payment options.

Education

Mather High School
Chicago, IL

Skills

  • Residential Fiber cable installation
  • Coaxial Cable systems installation
  • Network configuration
  • Network troubleshooting
  • Service activation
  • Service issue resolution
  • Cable diagnostics
  • Wiring repair
  • Equipment maintenance
  • Field service

Languages

Spanish
Professional

Affiliations

  • Bike riding
  • Reading
  • Traveling
  • Landscape

References

References available upon request.

Timeline

Business Technician

Comcast
10.2022 - Current

Sales Representative

Cricket Wireless
07.2021 - 10.2022

Mather High School
Ivan Ramirez