Eric Wyatt
Somerset
Summary
Detail-oriented Quality Support Technician with expertise in system diagnostics and troubleshooting. Proven ability to enhance service efficiency through effective technical support and repair skills. Ready to learn more
Overview
27
27
years of professional experience
Work History
Quality Support Technician
Cumberland Classic Collision Center (Collision Right)
Somerset, KY
04.2016 - Current
- Picked up invoices from the front office to check in parts and distribute to the technician. If the vehicle were an incoming job, I would then label parts on a shelf until the vehicle arrived for repairs.
- Detail the vehicle inside and out after the repairs were done to ensure the customer's vehicle was cleaned and passed final inspection.
- Diagnosed and resolved technical issues for diverse automotive systems, enhancing service efficiency.
- Delivered or picked up the customer's vehicle due to reason (s)
Direct Care Worker
Links of Kentucky
Somerset, KY
08.2010 - 01.2013
- Provided compassionate support to individuals with disabilities, enhancing their quality of life and independence.
- Developed and implemented personalized care plans in collaboration with multidisciplinary teams.
- Assisted clients with daily living activities, promoting dignity and self-sufficiency.
- Monitored client progress and communicated changes to healthcare professionals for optimal care adjustments.
Laborer
Lake Cumberland Community Action Agency
Jamestown, KY
08.2009 - 09.2010
- Maintained clean and safe work environments, ensuring compliance with safety regulations.
- Assisted in loading and unloading materials for community projects and events.
- Collaborated with team members to complete projects efficiently and effectively.
- Performed general housekeeping and cleaning tasks.
- Cleaned and maintained tools, equipment, and worksites.
Leisure Coordinator
Bluegrass Oakwood
Somerset, KY
09.2006 - 08.2009
- Developed and implemented engaging recreational programs for diverse resident populations.
- Coordinated schedules and logistics for community events, ensuring seamless execution.
- Planned activities for the intellectually disabled
Remodeling Crew Member
Baird Painting
Pigeon Forge, TN
09.2005 - 08.2006
- Used a variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment, and worksites.
- Installed drywall, siding, and other structural components.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint, and hand tools.
- remodeled hotel rooms
- stained inside unfinished cabins
Rip Saw Operator
Armstrong World Industries
Oneida, TN
06.2004 - 09.2005
- Operated rip saw machinery to achieve precise cuts on wood products.
- Monitored equipment performance and conducted routine maintenance checks.
- Trained new operators on safety protocols and operational procedures.
- Collaborated with production teams to streamline workflow efficiency.
Sales Associate
Walmart
Somerset, KY
11.2002 - 06.2004
- Assisted customers with product selection and inquiries to enhance the shopping experience.
- Unloaded freight, stacked on a pallet for the correct department
- Maintained stock levels and organized merchandise displays to maximize sales potential.
- Collaborated with team members to streamline restocking processes and improve efficiency.
Bagger
Kroger
Whitley City, KY
02.1999 - 11.2002
- Ensured accurate bagging of groceries, maximizing efficiency in customer service.
- Collaborated with team members to maintain an organized bagging area and promote workflow.
- Trained new staff on proper bagging techniques and safety protocols.
- Assisted customers with inquiries, fostering positive shopping experiences.
Education
Collision Repair
Somerset Community College
Somerset, KYSkills
- System diagnostics
- Troubleshooting
- Technical support
- Repair skills
- Detailing Vehicles
- Check in parts
Timeline
Quality Support Technician
Cumberland Classic Collision Center (Collision Right)
04.2016 - Current
Direct Care Worker
Links of Kentucky
08.2010 - 01.2013
Laborer
Lake Cumberland Community Action Agency
08.2009 - 09.2010
Leisure Coordinator
Bluegrass Oakwood
09.2006 - 08.2009
Remodeling Crew Member
Baird Painting
09.2005 - 08.2006
Rip Saw Operator
Armstrong World Industries
06.2004 - 09.2005
Sales Associate
Walmart
11.2002 - 06.2004
Bagger
Kroger
02.1999 - 11.2002
Collision Repair
Somerset Community College