Erica Adamez
Beeville,TX
Summary
Dedicated and solutions-oriented professional with several years of experience in branch management, team leadership, and client support. Known for handling sensitive situations with empathy, clarity, and ethical responsibility. Now seeking to leverage a Bachelor of Arts in Social and Criminal Justice in a child welfare or social services role, where strong communication, documentation skills, and a passion for advocacy can support vulnerable populations and promote long-term well-being.
Overview
20
20
years of professional experience
Work History
Branch Manager
Ezmax Loans
11.2015 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Examined customer loan applications for loan approvals and denials.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Complied with regulatory guidelines and requirements.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Police Dispatcher
City of Beeville
01.2016 - 02.2017
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
Intake Clerk
Texas Department Of Criminal Justice
01.2015 - 11.2015
- Managed high volumes of daily intake requests efficiently without compromising quality or accuracy in data entry tasks.
- Streamlined intake processes by implementing efficient organizational systems and reducing paperwork redundancies.
- Maintained accurate and up-to-date client records.
Branch Manager
Tejas Loans
01.2008 - 01.2014
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Complied with regulatory guidelines and requirements.
Receptionist
Kicker 106
05.2005 - 01.2008
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Arts - Social And Criminal Justice
University Arizona Global Campus
Chandler, AZ05-2026
Skills
- Effective team facilitator
- Collaborative team member
- Financial consulting
- Excellent time management skills
- Client support
- Effective verbal communication
- Strong work ethic
- Experienced with MS Office applications
Timeline
Police Dispatcher
City of Beeville
01.2016 - 02.2017
Branch Manager
Ezmax Loans
11.2015 - Current
Intake Clerk
Texas Department Of Criminal Justice
01.2015 - 11.2015
Branch Manager
Tejas Loans
01.2008 - 01.2014
Receptionist
Kicker 106
05.2005 - 01.2008
Bachelor of Arts - Social And Criminal Justice
University Arizona Global Campus
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