Summary
Overview
Work History
Education
Skills
Timeline
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Erica Adamez

Beeville,TX

Summary

Dedicated and solutions-oriented professional with several years of experience in branch management, team leadership, and client support. Known for handling sensitive situations with empathy, clarity, and ethical responsibility. Now seeking to leverage a Bachelor of Arts in Social and Criminal Justice in a child welfare or social services role, where strong communication, documentation skills, and a passion for advocacy can support vulnerable populations and promote long-term well-being.

Overview

20
20
years of professional experience

Work History

Branch Manager

Ezmax Loans
11.2015 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Examined customer loan applications for loan approvals and denials.
  • Maintained friendly and professional customer interactions.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Complied with regulatory guidelines and requirements.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Police Dispatcher

City of Beeville
01.2016 - 02.2017
  • Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
  • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.

Intake Clerk

Texas Department Of Criminal Justice
01.2015 - 11.2015
  • Managed high volumes of daily intake requests efficiently without compromising quality or accuracy in data entry tasks.
  • Streamlined intake processes by implementing efficient organizational systems and reducing paperwork redundancies.
  • Maintained accurate and up-to-date client records.

Branch Manager

Tejas Loans
01.2008 - 01.2014
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Complied with regulatory guidelines and requirements.

Receptionist

Kicker 106
05.2005 - 01.2008
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.

Education

Bachelor of Arts - Social And Criminal Justice

University Arizona Global Campus
Chandler, AZ
05-2026

Skills

  • Effective team facilitator
  • Collaborative team member
  • Financial consulting
  • Excellent time management skills
  • Client support
  • Effective verbal communication
  • Strong work ethic
  • Experienced with MS Office applications

Timeline

Police Dispatcher

City of Beeville
01.2016 - 02.2017

Branch Manager

Ezmax Loans
11.2015 - Current

Intake Clerk

Texas Department Of Criminal Justice
01.2015 - 11.2015

Branch Manager

Tejas Loans
01.2008 - 01.2014

Receptionist

Kicker 106
05.2005 - 01.2008

Bachelor of Arts - Social And Criminal Justice

University Arizona Global Campus
Erica Adamez
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