Erica Alcocer
Gardena
Summary
Dynamic and results-driven professional with extensive experience in event management and security, notably with Allied Universal as well as with Contemporary Services. Excelled in crowd control and guest relations, enhancing event safety and attendee satisfaction. Demonstrated leadership and bilingual communication skills, contributing to successful, large-scale events. Proven ability in problem-solving and teamwork, consistently delivering exceptional customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level security position. Ready to help team achieve company goals. Dedicated Sunday School Teacher committed to providing spiritual education for youth. Kind and respectful individual possessing in-depth knowledge of Sunday school curriculum, scripture and content. Skillful in planning and coordinating spiritual growth activities and guiding children in completing projects and activities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Event Staff Member/security Guard
Contemporary Services Corp
San Diego Ca
09.2023 - 08.2024
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
Event Staff Member/Security Guard
Allied Universal
San Diego Ca
09.2023 - 08.2024
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Streamlined communication between event team members using walkie-talkies or other devices as needed during large-scale functions.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Anticipated potential problems before they arose, proactively addressing them to minimize disruptions in event proceedings.
- Ensured guest safety by monitoring venue capacity limits and adhering to safety protocols.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
Event Staff
I Need Staffing
Los Angeles And San Diego
09.2022 - 01.2023
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Cook's, Cashier
Carl's Jr
San Diego Ca
06.2022 - 08.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Personal Assistant
New Tax
Lawndale Ca
01.2017 - 04.2022
- Demonstrated adaptability and resilience in handling fluctuating workload demands during peak tax season, ensuring that all client filings were submitted on time while maintaining high levels of quality.
- Maintained strict confidentiality regarding client information, adhering to professional ethics standards at all times.
- Resolved client inquiries promptly, demonstrating excellent communication skills and knowledge of tax regulations.
- Reduced client audit risks through thorough review of financial statements and documentation.
- Managed high-volume caseloads, maintaining a strong attention to detail while meeting all deadlines.
- Conducted research on new tax laws and regulations, staying up-to-date on changes that could impact clients'' filings.
- Exceeded performance expectations consistently throughout tenure as an Income Tax Assistant due to strong work ethic combined with exceptional organizational skills.
- Streamlined tax filing process for clients, resulting in faster submission times and fewer errors.
- Increased client satisfaction by providing timely and accurate income tax assistance.
Education
Soledad Charter High School
Southgate Ca Skills
- Strong teamwork
- Event Setup and Breakdown
- Guest Relations
- Brand Marketing
- Leadership Qualities
- Crowd control techniques
- Food and Beverage Handling
- Fundraising Events
- Positive Attitude
- Punctual and Dependable
- Customer Service
- Guest Services
- Customer Support
- Teamwork and Collaboration
- Ticket Collection
- Strong Work Ethic
- Guest inquiry resolution
- Self-Driven and Motivated
- Effective Multitasking
- Ticket verification
- Hospitality background
- Cash Register Operation
- Problem-Solving
- Problem-solving abilities
- Bilingual speak Spanish and English
Certification
- Licensed Guard - since April of 2024
Timeline
Event Staff Member/security Guard
Contemporary Services Corp
09.2023 - 08.2024
Event Staff Member/Security Guard
Allied Universal
09.2023 - 08.2024
Event Staff
I Need Staffing
09.2022 - 01.2023
Cook's, Cashier
Carl's Jr
06.2022 - 08.2022
Personal Assistant
New Tax
01.2017 - 04.2022
Soledad Charter High School