Erica Alicia Bass
Brooklyn,NY
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bluestone Cashier/Party attendant
Lakeside Brooklyn LLC
Brooklyn, NY
01.2023 - 01.2025
- Executed oversight of operational transaction standards.
- Handled financial exchanges accurately.
- Followed closing procedures with the MOD.
- Proactively solve any guest issues pertaining to parties.
- Maintain high skills in hospitality while greeting and serving customers.
- Escorted guests efficiently to their assigned dining areas.
- Follow detailed itineraries pertaining to parties and events.
- Coordinated setup including decoration for various events.
- Thoroughly know the menu items and their updated changes.
- Acquired expertise in customer service.
- Met guests with a friendly demeanor.
- Handled incoming calls to efficiently manage reservation bookings.
- 718-462-0065
CBE kids Club Head counselor
CBE KIDS CLUB
Brooklyn, NY
09.2023 - 12.2024
- Safely escorted children back to the kid's club following dismissal.
- Supported students in completing their assignments.
- Watched and interacted with kids from various ages (K-5th).
- Provided different activities that encouraged learning a new skill with kids.
- Collaborated effectively with program and school personnel.
- Prepared and organized detailed program records including attendance and safety documentation.
- created a strong, positive relationship with different kids and parents.
- Ensured the safety, health, and well-being of kids by supervising them at all times.
- Accomplished every state-mandated training necessary for compliance.
- 718-768-3814 Ext.238
McDonald’s Crew Member
McDonald's
Brooklyn, NY
10.2021 - 11.2022
- Acquired knowledge of food and safety protocols.
- Assisted in training new employees.
- Mastered skills in utilizing POS systems efficiently.
- Aided in efficient management of inventory processes.
- 718-832-8600
McDonald’s Crew Member
McDonald's
Brooklyn, NY
06.2021 - 09.2021
- Greeted customers
- Mastered computer service in order to take orders promptly and efficiently
- Promoted deals as well as promoting app purchases
- Communicated well with coworkers as well as management
- Built loyal customers through friendly interactions
- Developed advanced problem-solving skills through prompt and orderly resolution of complaints.
- Completed credit processing tasks promptly with a focus on efficiency.
- Kept the store clean and organized consistently.
- Excelled in adapting to high-pressure, fast-paced operational settings.
- 718-522-4988
Babysitting
Kelva Depiza
Manhattan, NY
04.2020 - 10.2020
- Provided care for two girls, ages 7 and 10, throughout the parent's work schedule.
- Helped with online learning, as well as tutoring in math and English.
- Ensured the living room was clean and tidy at all times.
- Designed interactive games to keep children entertained.
- Monitored children's safety during park outings while adhering to COVID protocols.
- Supervised girls completion of homework and dinner tasks.
- Maintained good communication between the parents, as well as the kids.
- 718-788-0597
Education
Associate Of Applied Arts - Liberal Arts
Kingsborough Community College
Brooklyn, NY06.2024
Brooklyn Highschool of the Arts
Brooklyn, NY06.2022
Skills
- Great Communicator
- Experienced in Microsoft Word, spreadsheets, and Docs
- Able to adapt to any environment
- Energetic
- High level of patience
- Compassionate and understanding
- Socialite
- High-level problem-solving skills
- Great organizer
- High-level leadership skills
- Independent
- Experienced in POS systems
Certification
- Food safety license
- Foundation in Children’s Health and Safety
- NYS Mandated Reporter
- Phlebotomy Technician
- ECG technician
Timeline
CBE kids Club Head counselor
CBE KIDS CLUB
09.2023 - 12.2024
Bluestone Cashier/Party attendant
Lakeside Brooklyn LLC
01.2023 - 01.2025
McDonald’s Crew Member
McDonald's
10.2021 - 11.2022
McDonald’s Crew Member
McDonald's
06.2021 - 09.2021
Babysitting
Kelva Depiza
04.2020 - 10.2020
Associate Of Applied Arts - Liberal Arts
Kingsborough Community College
Brooklyn Highschool of the Arts