Erica Allen
Summary
Compassionate, organized, and knowledgeable Registered Nurse, with eagerness to bring my determination and strengths to an organization while working alongside with multi-disciplinary teams for the advancement of patient health, providing excellent communication skills, and safe quality patient care. Experienced in providing fast and accurate assessments while working calmly under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Triage RN
United Health Group, Optum
11.2023 - Current
- Conduct virtual patient assessments and accurately document medical histories
- Facilitate patients' access to the appropriate level of care by assessing needs, offering a clinical option, making referrals to health care providers, services, and community resources
- Promote wellness and informed decisions by providing health information, home care advice, and prevention concepts
- Ensure compliance with all telehealth protocols, provide evidence-based medical advice, and maintain patient confidentiality.
- Counseled patients on lifestyle changes that could improve their overall health outcomes.
- Advised family members on the best course of action for their loved ones' healthcare needs.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
RN II Contractor - Offsite Telehealth
FORWARD HEALTHCARE
01.2022 - 11.2023
- Provide 24-hour telemedicine services - triaging and assessing new medical issues/symptoms using established protocols; Initial medical review for additional questions/concerns that may arise regarding acute/chronic illness or other health concerns currently being managed by MD.
- Recommend treatment plans within scope of practice, such as home care per protocol (Self-Care, OTC tx, etc)
- Escalate member issues to NP or refer for an in-person eval (Onsite doctor visit or Referral to urgent care/ED)
- Create draft orders for NPs and MDs to review and approve.
- Chart and outside record reviews, lab results, medication reconciliation, and vaccination history transcription.
- Provide relevant medical and wellness education, assist in care coordination, and ensure charts are accurate and up-to-date.
- Create an excellent member experience by ensuring all were met through the telehealth platform.
RN II - ECT Medical/Psych Department
UAMS MEDICAL CENTER
Little Rock, AR
08.2021 - 11.2023
- Preoperative patient assessment, documentation, and administration of preoperative medications according to pretreatment protocol.
- Postoperative patient assessment and documentation during the recovery period.
- Notify Psychiatrist and/or Anesthesiology of abnormalities observed.
- Administer Spravato nasal medication treatments to mental health patients.
- Monitor all vital signs and document patient progress in EMR for 2 hours during the recovery period. Notify the psychiatrist of any abnormalities prior to clearance for discharge.
TRANSITIONS OF CARE RN II - Transitions of Care Program
HOUSTON METHODIST HOSPITAL
Houston, TX
07.2019 - 07.2021
- Perform post-discharge 30-day follow-up Tele-Health Home Visit, reviewing PHQ9 depression scale, home vital sign checks, ensuring patient has follow-up appointment with treatment team, make referrals to community resources/support groups as care manager as needed.
- Provide focused care on bridging the gap by promoting medication self-management and follow-up encouragement to reduce avoidable readmissions.
- Collaborate with patient, Psychiatric Nurse Practitioner, Social Worker, and Pharmacist to identify social determinants/barriers to care, provide patient and family education, emphasize the importance of treatment regimen compliance, and establish community partnership to improve patient's knowledge and access to resources.
- Implement case management compliance services to ensure all patient needs are met and meet CMS conditions of participation.
Med-Surg / Psychiatry RN
ST. JOSEPH MEDICAL CENTER
Houston, TX
08.2017 - 07.2019
- Manage a maximum of 12 patient workload with dual diagnoses.
- Daily assessment and documentation of patients' care, physical, and psychiatric needs/status.
- IV therapy management, NG tube care, EMR, catheter care/insertion, wound care treatment, etc.
- Proper use of PPE.
- Charge Nurse duties, daily paperwork, delegation.
- Assess and document patient care, psychological improvement, deterioration, or change.
- Usage of therapeutic communication.
- Administer prescribed and emergency IM medications.
- Education of inpatient medication to increase chances of home compliance upon discharge.
- Reduce feeling of un-safety, mania, suicidal ideations, inner command hallucinations.
Education
Bachelor of Science in Nursing -
University of Central Arkansas
Conway, AR05.2017
Skills
- Health Promotion
- Community health
- Quality Improvement
- Chart updating
- Appointment Scheduling
- Family Education
- Follow-up calls
- Compassion and Empathy
- EMR Systems
- Call triaging
- Epic EHR Management
- Staff Supervision
Certification
- Texas RN License #984556, expires 11/30/2025 - Compact RN License
- California RN License #95359614, expires 12/31/2025
Professionalreferences
- Melissa McNeil, RN, UAMS Medical Center, 501-647-7468, ECT Team Lead
- Tasha Oladipo RN, MSN, PMH-NP, Houston Methodist Hospital, 713-922-1600, DSRIP Transitions of Care Supervisor
- Charlotte Kinnard, LMSW, Houston Methodist Hospital, 713-876-5063, DSRIP Transitions of Care Social Worker
- Ajoke Kazeem, RN, St. Joseph Medical Center, 832-875-1126, Former Preceptor, Clinical Leader, Medical Surgical - Psychiatric Charge Nurse
Timeline
Call Center Triage RN
United Health Group, Optum
11.2023 - Current
RN II Contractor - Offsite Telehealth
FORWARD HEALTHCARE
01.2022 - 11.2023
RN II - ECT Medical/Psych Department
UAMS MEDICAL CENTER
08.2021 - 11.2023
TRANSITIONS OF CARE RN II - Transitions of Care Program
HOUSTON METHODIST HOSPITAL
07.2019 - 07.2021
Med-Surg / Psychiatry RN
ST. JOSEPH MEDICAL CENTER
08.2017 - 07.2019
Bachelor of Science in Nursing -
University of Central Arkansas
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