Erica Alvarez
Huber Heights,OH
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor , Internal Auditor
Norwood Medical
Dayton, Oh
04.2013 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Solicited customer feedback to identify and improve on areas of weakness.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Worked with other translators to facilitate real time conversations.
- Supported operations by translating key departmental documents and internal communications.
- Provided verbal summaries of non-English documents to diverse audiences.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Followed established auditing processes to meet internal and regulatory requirements.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Communicated with auditee staff to obtain necessary information for audits.
- Interviewed auditees to gather data needed to conduct audits.
- Maintained up-to-date knowledge of industry regulations and standards, ensuring audit practices remained compliant.
- Assisted external auditors in their work as needed; collaborating closely with them helped maintain cooperative relationships between both parties involved in the auditing process.
- Prepared working papers, reports and supporting documentation for audit findings.
Production Associate
Norwood Medical
Dayton, Oh
06.2008 - 04.2013
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Safely operated hand and power tools to complete repetitive tasks.
- Prepared materials for assembly work to keep workflows running smoothly.
- Participated in training sessions to enhance skills and knowledge.
- Organized work to meet demanding production goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Inspected and adjusted work performed to meet expectations.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Tracked production statuses, coordinated workflow and reported and coordinated schedules.
- Supported operations by translating key departmental documents and internal communications.
Interpreter
Miami Vally Interpreters
Dayton, OH
08.2023 - Current
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
- Improved safety in workplace by interpreting health and safety training for non-English speaking employees.
Education
Associate of Applied Business - Paralegal
Rets Tech Center
Centerville, Oh07.2010
High School Diploma -
Thurgood Marshall High School
Dayton, OH05.2008
Skills
- Mentoring
- Motivating Performers
- Priority Management
- Employee Performance Reviews
- Supervising Employees
- Following Supervisor Instructions
- Inspection Procedures
- Visual Inspection
- Performance Motivation
- Complex Problem-Solving
- Processes and Procedures
- Professional ethics
- Client confidentiality
- Interpersonal communication
- Language fluency
- Attention to detail
Certification
- TPEC's Lead Auditor Course (ISO 19011:2018
Languages
Spanish
Professional Working
Timeline
Interpreter
Miami Vally Interpreters
08.2023 - Current
Supervisor , Internal Auditor
Norwood Medical
04.2013 - Current
Production Associate
Norwood Medical
06.2008 - 04.2013
Associate of Applied Business - Paralegal
Rets Tech Center
High School Diploma -
Thurgood Marshall High School