Open To Work
Erica Anderson
Memphis,Tn
Summary
Dedicated and empathetic, offering great healthcare experience in direct patient care as well as remote care. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and organization standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Organized with 8 year background supporting medical practices through exemplary patient care skills.
Overview
11
11
years of professional experience
Work History
Nursing Assistant
Public Partnerships
Memphis, TN
12.2017 - 08.2024
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous visit experience.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Documented care actions by completing records and logs in medical software system.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Medical Assistant
Sharp Manufacturing- Gateway Personnel
Memphis, Tn
01.2021 - 01.2022
- Greeted employees and truck drivers
- Scanned temperatures and documented each name daily
- Report to management if any temperature issues
- Observation
Customer Service Representative
Internal Revenue Service
Memphis, Tn
10.2019 - 05.2021
- Provided tax law assistance to taxpayers by helping resolve taxpayers tax issues via phone
- Insured taxpayers had knowledge on how to electronically and paper file their returns
- Transferred taxpayers to make payments and for payment arrangement assistance
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Audited customer account information to identify issues and develop solutions.
Certified Medical Assistant
Methodist Healthcare
Memphis, Tn
10.2019 - 01.2021
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Certified Medical Assistant
Primary Care
Memphis, Tn
05.2016 - 10.2019
- Provided clinical and operational support in the delivery of patient care in physician practice settings and clinical offices
- Administered medications and immunizations as directed by supervising the physicians
- Prepared patients for examinations, procedures, and treatments
- Prepared treatment rooms by cleaning and sterilizing surfaces and restocking supplies
- Called patients to follow up with medications and lab results
- Maintained and updated patient information and vital signs in electronic medical records or Medical Health Systems.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Certified Medical Assistant
Memphis Health Center
Memphis, Tn
01.2014 - 05.2016
- Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA standards for lab processing
- Prepared treatment rooms by cleaning and sterilizing surfaces and restocking supplies
- Greeted and logged in patients to keep the office moving efficiently.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
Education
Associate of Arts - Business Administration
Strayer University
10.2019
Medical Assistant Certificate -
Concorde Community College
10.2013
Skills
- Exceptional Communication Skills
- Medical Records Confidentiality
- Clinical and Administrative Support
- Exceptional Customer Service Skills
- Great telephone etiquette
- Time Management
- Goal-Oriented
- Office Administration
- HIPAA Compliance
- Understands Medical Procedures
- Multitasking and Organization
- Customer relations
- Microsoft Office expertise
- Clerical support
- Problem-solving abilities
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$24/hr - $32/hrTimeline
Medical Assistant
Sharp Manufacturing- Gateway Personnel
01.2021 - 01.2022
Customer Service Representative
Internal Revenue Service
10.2019 - 05.2021
Certified Medical Assistant
Methodist Healthcare
10.2019 - 01.2021
Nursing Assistant
Public Partnerships
12.2017 - 08.2024
Certified Medical Assistant
Primary Care
05.2016 - 10.2019
Certified Medical Assistant
Memphis Health Center
01.2014 - 05.2016
Associate of Arts - Business Administration
Strayer University
Medical Assistant Certificate -
Concorde Community College