Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Timeline
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Erica Antoine

Coral Springs,FL

Summary

I am seeking a Diversion Case Manager role where I can apply my passion for helping at-risk youth turn their lives around and my firsthand experiences in community service and mentorship. Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.

Overview

1
1
year of professional experience

Work History

Team Member

McDonald's
03.2024 - 06.2024
  • Delivered excellent customer service by efficiently handling orders and resolving issues in a fast-paced environment.
  • Collaborated with team members to maintain smooth operations during peak hours. Ensured accurate cash handling and adhered to food safety protocols.

Team Member

Dunkin’ Donuts
06.2023 - 08.2023
  • Increased customer satisfaction by remembering regular orders
  • Engaged in meaningful conversations, providing a welcoming and supportive environment
  • Managed fast-paced service while maintaining high customer satisfaction

Education

Associate in Arts - Bachelor Transfer Degree

Broward College
Davie
08.2026

High School Diploma -

Skills

  • Communication
  • Teamwork
  • Empathy
  • Customer Service
  • Youth Mentorship
  • Community Engagement
  • Complaint resolution
  • Money Handling
  • Cash Handling
  • Cleaning

Personal Information

Title: Aspiring Diversion Case Manager

Affiliations

  • Reading and Learning
  • Music Appreciation
  • Cooking and Cleaning
  • Community Service

Timeline

Team Member

McDonald's
03.2024 - 06.2024

Team Member

Dunkin’ Donuts
06.2023 - 08.2023

Associate in Arts - Bachelor Transfer Degree

Broward College

High School Diploma -

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Erica Antoine