Work History
Education
Skills
Certification
Timeline
Summary
Overview
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Erica Baker

Saint Augustine,FL

Work History

Southeast Team Lead

Acentra Health
01.2020 - 05.2023
  • Trained new team members (10-15) by relaying information on company procedures while maintaining case load of 50.
  • Provided case management and performed utilization review for caseload.
  • Coached team member (approximately 20) in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Audited team performance and compliance with ACHA guidelines and URAC standards.
  • Provided coverage for supervisors, as needed.

Team Preceptor

Acentra Health
05.2018 - 05.2023
  • Mentored new clinical staff members for proper onboarding and orientation process while maintaining case load of 60 plus clients.
  • Provided case management and performed utilization review for caseload.
  • Established new teaching methods to maximize efficiency.
  • Experience with challenging cases including: DCF/MFC, group home/SNF transitions, homeless families, and language barriers.
  • Provided education and guidance, both formal and informal, to team members.

Certified Case Manager

Acentra Health
10.2016 - 05.2018
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals for caseload of 50-70 members.
  • Provided case management and performed utilization review for caseload.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

School Nurse

Health Care District of Palm Beach County
01.2012 - 10.2016
  • Managed cases and coordinated care to promote health over 1,000 students and staff.
  • Triaged medically complex students in clinic.
  • Developed and implemented health education for families/students regarding chronic and acute illnesses.
  • Performed nursing assessments, medication administration, medical emergencies, case management, and coordination of care.

School Nurse

Jackson Township, Board of Education
01.2004 - 01.2011
  • Managed cases and coordinated care to promote health of students and staff.
  • Triaged medically complex students in the clinic.
  • Developed and implemented health education for families and students regarding chronic and acute illnesses.
  • Performed nursing assessments, medication administration, medical emergencies, case management, and coordination of care.
  • Conducted sports physicals for all athletic teams.

Staff Nurse/Nursing Supervisor

Bartley Healthcare Nursing & Rehabilitation
01.2004 - 01.2010
  • Performed nursing care nursing care for post-operative patients in sub-acute care setting.
  • Administered IV medications, PICC line care/sterile technique and wound care, drains.
  • Managed education, case management, and coordination of care for patients.
  • Supervised staff of subacute, long term, and memory care units.
  • Provided clinical education to family, patients, and staff.

Education

Associate of Applied Science - Nursing

Ocean County College
Toms River, New Jersey
2004

Skills

  • Admissions and Discharges
  • Appraisal Reviews
  • Case Conferences
  • Complex Case Management
  • Care Plan Development
  • Chronic Disease Management
  • Determine Medical Necessity
  • Experience with third party benefits: private insurance, Medicaid, Social Security, Developmental Disability Services
  • Family/Patient Advocacy and Education
  • Site Visits
  • Staff Trainings
  • Utilization Management/Review

Certification

  • Licensed Registered Nurse - 2005 to Present
  • Certified Case Manager - 2020 to Present
  • Basic Life Support (BLS) - 2023 to 2025

Timeline

Southeast Team Lead

Acentra Health
01.2020 - 05.2023

Team Preceptor

Acentra Health
05.2018 - 05.2023

Certified Case Manager

Acentra Health
10.2016 - 05.2018

School Nurse

Health Care District of Palm Beach County
01.2012 - 10.2016

Staff Nurse/Nursing Supervisor

Bartley Healthcare Nursing & Rehabilitation
01.2004 - 01.2010

School Nurse

Jackson Township, Board of Education
01.2004 - 01.2011

Associate of Applied Science - Nursing

Ocean County College

Summary

Certified Nurse Case Manager with expertise in complex care management, utilization review; bedside experience includes homecare, labor and delivery, maternal-child health, medical-surgical, pediatrics, and skilled nursing facility.

Overview

19
19
years of professional experience
1
1
Certificate

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Erica Baker