Suzanne Clark
Winfield
Summary
Professional with strong background in nursing and case management, specializing in patient advocacy and care coordination. Adept at developing comprehensive care plans, managing complex medical cases, and working collaboratively with multidisciplinary teams to achieve optimal patient outcomes. Known for adaptability, reliability, and results-focused approach in healthcare environments. Skilled in patient assessment, discharge planning, and resource utilization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
RN Case Manager Lead Analyst-Remote
Cigna Health Care
03.2023 - Current
- Collaborates with customer in creation of care plan and documents plan in medical management system
- Partners with each customer to establish goals and interventions to meet the customer’s needs
- Establishes plan of care in conjunction with the customer and provider then document into a medical management system
- Utilizes motivational interviewing, behavior change, and shared decision making to help customers achieve optimal health and well-being
- Collaborates with nutritionist, pharmacist, behavioral clinician, Medical Director and customer's provider and other Cigna Medical Management programs to provide whole-person health support
- Tracks daily activities to trend volume and outcomes
- Follows standard operating procedures
- Toggles between multiple systems and applications
- Research relevant topics in health promotion and disease prevention, as required for specific customers
- Prioritizes work to meet commitments aligned with organizational goals
- Understands and adheres to Case Management performance measures to deliver on key results
- Demonstrates evidence of continuing education to maintain clinical expertise and certification as appropriate
Education Director
Northwest Regional Health
09.2018 - 03.2023
- Onboarding of all new employees
- Coordinator and instructor of skills reviews, documentation, community in-service needs, community health fair, college clinical group scheduler
- Implement and coordinate patient ongoing plans with case management
- Direct patient care and education (Med/Surg, ICU, Geri Psych, ASU)
- Patient advocate
- Maintain compliance with all regulatory agencies which govern education in the hospital setting
- Administrator of computerized education module system
- Supervise clinician patient care
- Adhere to professional practice within my scope of practice and facility policies and procedures
- Coordinate all certification classes for all clinical employees as needed for licensure/ renewal
Registered Nurse - Med/Surg, ICU, ASU, Geri Psych, ER, Charge Nurse
Northwest Regional Health
04.2014 - 09.2018
- Admissions, discharges and transfers, coordinate transfer by air evac or ambulance
- Direct patient care, Multiple disease processes
- Education of patient and care givers, of medication new and previous, disease process education, follow up appt made
- Charge Nurse
- Computer Documentation
- Precept nursing students
- Preceptor for new employees
- Patient education
- Patient advocate
- Promoted to Hospital Education Department Director
Quality Assurance Review Analyst
Comfort Care Home Health
03.2013 - 04.2014
- Completes an established number of chart audits per month for Intake and clinical roles
- Provides daily (if required) reporting details on each individual reviewed and summarizes recommendations for actions needed to meet monthly review deadlines
- Actively drives training goals, policies & procedures, and Standard Operating Procedures
- Drives strong quality audit results; resolves sources of audit issues and translates to effective training, coaching, mentoring and process improvement
- Drives process improvements through engagement with clinicians to improve quality in patient care and coordination
- Collaborates with peers to ensure consistency in processes
- Build, coach and develop a strong team through coaching, training and people development plans
- Insurance review to assure proper number of visits allowed by said disciplines are being attained
Patient Care Coordinator
Comfort Care Home Health
08.2011 - 03.2013
- Implement, coordinate, monitor and evaluate plans for the home bound patient
- Schedule visits
- Supervisor home visits and car checks
- Coordinate weekly case conference
- Support nurses (make visit to assist with skills when needed)
- Oasis documentation review
- Triage patients by phone
- Maintain accurate record of interventions provided
- QA- weekly meetings with peer group to discuss QA measures and documentation needs, Insurance review for visits allowed by all disciplines
- Contact insurances, Physicians and DME companies as needed for orders, visit allowance and collaboration of home bound patient needs
RN Case manager – Field Staff
Gentiva Home Health
07.2008 - 08.2011
- Manage 50+ home bound patient in my area, coordinate care with disciplines needed for the optimal care of the home bound patient
- Multiple disease process education, PA, HE, Medication review and compliance, coordination with DME and Physicians for optimal patient care
- Home infusions, wound care including negative pressure wound vac placement, maintenance and removal, ostomy care, trach care, foley catheter, suprapubic catheter care, removal and placement
- Educate care giver of proper care and when to call for assistance
- Admission, recertification and discharge to company services
- Oasis certified
- First RN to be chosen on Gentiva’s Clinical Ladder of Excellence for the Northern Alabama Region
- Preceptor for all new field nursing agents
Register Nurse – Float, Med/surg, IMC, ICU, Ortho
Walker Baptist Hospital
01.2006 - 01.2008
- Admissions, discharges and transfers, coordinate transfer by air evac or ambulance
- Direct patient care (Med/Surg, ICU, IMC, Ortho), Multiple disease processes
- Education of patient and care givers, of medication new and previous, disease process education, follow up appt made
- Computer Documentation
- Patient education
- Patient advocate
Registered Nurse - Med/Surg, ICU, Code Team
Fayette Medical Center
01.2005 - 01.2006
- Admissions, discharges and transfers
- Direct patient care
- Multiple disease processes
- Education of patient and care givers, medication education new and previous, disease process education, follow up appt made
- Computer Documentation
- Patient advocate
Education
Associate’s degree - nursing
Bevill State College
01.2005
Skills
- Comprehensive Patient Assistance
- Telephonic Case Management
- Team Development Coaching
- Patient Triage
- Patient Wellness Education
- Resource Allocation
- Holistic Patient Evaluation
- Comprehensive Medication Review
- Patient Medication Administration
- Admissions
- Discharges
- Transfers
- Provider Outreach Coordination
- Insurance Authorization Management
- DME Client Liaison
- Timely Schedule Coordination
- Intravenous Catheter Insertion
- Intravenous Therapy Expertise
- IV Therapy Administration
- Negative Pressure Therapy Expertise
- Ostomy Management
- Tracheostomy Care
- Foley Catheter Management
- Pleural Catheter Management
- PICC Line Management
- Implanted Port Management
- Pain Pump System Setup
- Clinical Blood Transfusion Management
- Acute Medical Crisis Management
- Web Communication
- Effective Remote Communication
- Skilled in Multi-Screen Workflow Optimization
- Microsoft Proficiency
- Cisco Voice Communication Systems
- Skilled in Managing Multiple Tasks
- Verint Call Analysis
- Language line
- Client Consultation
- New Hire Orientation
- Clinical Preceptorship
- Public Health Fair Planning
- Clinical Skills Workshop Coordination
Certification
- Registered Nurse – RN Alabama Board of Nursing, 1-106661, 12/31/25
- BLS Instructor certification, American Heart Association, 10/01/25
- ACLS certification, American Heart Association, 10/01/25
- PALS certification, American Heart Association, 10/01/25
- Ostomy care certification, 2008
- Negative pressure Wound Vac certification, KCI company, 2008
- Oasis Documentation certification, 2009
Timeline
RN Case Manager Lead Analyst-Remote
Cigna Health Care
03.2023 - Current
Education Director
Northwest Regional Health
09.2018 - 03.2023
Registered Nurse - Med/Surg, ICU, ASU, Geri Psych, ER, Charge Nurse
Northwest Regional Health
04.2014 - 09.2018
Quality Assurance Review Analyst
Comfort Care Home Health
03.2013 - 04.2014
Patient Care Coordinator
Comfort Care Home Health
08.2011 - 03.2013
RN Case manager – Field Staff
Gentiva Home Health
07.2008 - 08.2011
Register Nurse – Float, Med/surg, IMC, ICU, Ortho
Walker Baptist Hospital
01.2006 - 01.2008
Registered Nurse - Med/Surg, ICU, Code Team
Fayette Medical Center
01.2005 - 01.2006
Associate’s degree - nursing
Bevill State College
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