Erica Banks
Decatur,IL
Summary
Dynamic professional with extensive experience at State Farm and Fairhaven Senior Living, excelling in claims management and patient care. Proven ability to enhance client communication and documentation processing, ensuring efficient claim resolutions. Recognized for critical thinking and organizational skills, consistently delivering results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Agency Certified Nursing Assistant
Shiftkey
Irving, Texas
01.2019 - Current
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for patients at all times.
- Documented patient information accurately in electronic health records.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to charge nurse.
Claim Associate- Auto Injury
State Farm
Bloomington, Illinois
04.2023 - 01.2025
- Communicated with clients to gather necessary information for claim processing.
- Collaborated with adjusters to ensure accurate claim assessments and evaluations.
- Managed electronic claim files using State Farm's claims management software.
- Educated clients on coverage options and claims procedures effectively.
- Coordinated with medical providers to obtain required treatment records for claims.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
- Processed payments for approved claims in a timely manner, adhering to established payment schedules and procedures.
Lead Certified Nursing Assistant
Fairhaven Senior Living
Decatur, IL
03.2021 - 04.2023
- Supervised daily activities of nursing assistants and provided guidance.
- Assisted residents with personal care and daily living tasks effectively.
- Monitored patient health and reported changes to the nursing staff promptly.
- Trained new nursing assistants on procedures and best practices diligently.
- Documented patient care accurately in electronic health records as required.
Education
GED -
MacArthur High School
Decatur, IL05-2019
Bachelor of Science - Business Management
DeVry University
Lisle, ILSkills
- Claims management
- Critical thinking
- Time management
- Conflict resolution
- Electronic health records
- Patient care
- Client communication
- Policy interpretation
- Coverage assessments
- Documentation processing
- Organizational skills
- Computer proficiency
Timeline
Claim Associate- Auto Injury
State Farm
04.2023 - 01.2025
Lead Certified Nursing Assistant
Fairhaven Senior Living
03.2021 - 04.2023
Agency Certified Nursing Assistant
Shiftkey
01.2019 - Current
GED -
MacArthur High School
Bachelor of Science - Business Management
DeVry University
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