ERICA BARON
New York,NY
Summary
Experienced education and operations professional skilled in supporting students with developmental and behavioral needs in specialized classrooms. Led multiple classrooms, coordinated staff support, and implemented behavior intervention strategies aligned with IEP goals. Expertise in team supervision, operations management, and fostering structured, student-centered learning environments.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Assistant Director
The Learning Experience
Ronkonkoma, New York
10.2023 - Current
- Oversaw daily operations and coordinated activities across multiple classrooms for 180+ students and 30 staff to ensure structured and supportive learning environments.
- Developed and coordinated staff training programs to improve early childhood development practices.
- Support lead teachers in implementing specialized classroom instruction while ensuring full compliance with IEP standards and educational objectives.
- Provide individualized academic, behavioral, and developmental support for children with autism spectrum disorder and other developmental disabilities.
- Utilize ABA and JASPER intervention strategies to enhance student engagement, communication skills, and positive behavioral outcomes.
- Collaborated with families to support children's individual needs and developmental goals.
- Managed budgeting processes to optimize resource allocation for center programs.
Teacher Assistant
New York Center for Infants and Toddlers
New York, NY
01.2022 - 09.2023
- Assisted teachers with daily lesson preparation and classroom management tasks.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Monitored children's progress, behavior, and interactions during playtime and group activities.
- Implemented routine schedules to enhance children's structure and predictability throughout the day.
- Supported infants and toddlers in developing social and emotional skills through play.
- Organized educational materials and resources for classroom activities and learning stations.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
Manager
Pret A Manger
New York, NY
10.2018 - 03.2021
- Supervised team operations to ensure smooth service at busy locations.
- Trained staff on food preparation and customer service standards.
- Deliver high-quality customer service in a fast-paced environment while maintaining operational efficiency and professionalism.
- Resolve customer concerns effectively while ensuring compliance with company and health standards.
- Managed inventory levels and coordinated supply orders for timely delivery.
- Process transactions accurately through POS systems and assist with inventory and daily store operations.
- Implemented health and safety protocols in compliance with regulations.
Assistant Manager
Recolte Bakery
New York, NY
10.2017 - 10.2019
- Managed inventory, restocking, and daily operations to ensure smooth workflow.
- Addressed customer concerns professionally to ensure a positive customer experience.
- Collaborated with management to improve operational procedures and workflow efficiency.
- Partnered with management to streamline operational procedures and enhance workflow efficiency.
- Maintained compliance with NYC health code and sanitation regulations.
- Ensured compliance with NYC health code and sanitation regulations to uphold safety standards.
Manager of Customer Relations
McDonald's
Brooklyn, New York
06.2011 - 10.2017
- Supervised customer service operations while leading and supporting team members to ensure efficient workflow and exceptional guest experiences.
- Supervised customer service operations, leading team members to ensure efficient workflow and deliver exceptional guest experiences.
- Resolved escalated customer issues in a timely manner.
- Managed customer feedback channels to enhance service quality.
- Investigated and resolved customer concerns, maintaining high service standards and effectively addressing conflicts.
- Managed daily shift operations, including cash handling, financial accountability, and operational oversight in a high-volume environment.
- Monitored customer feedback channels to gather insights about service quality. to enhance service quality.
- Partnered with senior management to improve workflow efficiency, operational performance, and customer satisfaction metrics.
- Addressed escalated customer issues to ensure satisfaction and retention. in a timely manner.
Education
Coursework - Speech Therapy
Kingsborough Community College
Brooklyn, NYSkills
- IEP Compliance
- Behavior Intervention
- ABA Techniques
- Student Support Services
- Student Progress Monitoring
- JASPER Intervention
- Lesson Planning Support
- Program Development
- Staff Coordination
- Team Leadership
- Stakeholder Engagement
- Conflict Resolution
- Resource Allocation
- Microsoft Office Suite
- Time Management
- Communication
- Classroom Management
Certification
- Food Safety License
- Introduction to Management Certification
- CPR Certification
- MAT Certification
Timeline
Assistant Director
The Learning Experience
10.2023 - Current
Teacher Assistant
New York Center for Infants and Toddlers
01.2022 - 09.2023
Manager
Pret A Manger
10.2018 - 03.2021
Assistant Manager
Recolte Bakery
10.2017 - 10.2019
Manager of Customer Relations
McDonald's
06.2011 - 10.2017
Coursework - Speech Therapy
Kingsborough Community College