Erica Basbas
Maysville,NC
Summary
Detail-oriented Receiving Manager skilled in overseeing grocery operations and ensuring accuracy in invoice and packing slip verification. Expertise in inspecting shipments for quality compliance and resolving discrepancies with vendors and store teams. Committed to maintaining organized workflows and cleanliness at receiving docks while training staff on food safety protocols and inventory management to boost departmental performance.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
DSD Receiver
Delhaize America
Jacksonville, NC
09.2009 - 05.2026
- Received direct store delivery shipments for Delhaize America grocery operations.
- Verified invoices, packing slips, and product counts against delivery records.
- Inspected incoming freight for damage, spoilage, and proper labeling to ensure quality control.
- Coordinated with drivers, vendors, and store teams to swiftly resolve delivery issues.
- Reported shortages, overages, and shipment discrepancies to Delhaize America supervisors.
- Logged received merchandise into warehouse tracking systems and receiving documents.
- Sorted refrigerated, frozen, and dry goods to optimize storage organization.
- Maintained receiving dock cleanliness, safety, and organized workflow standards.
Deli bakery department manager
Delhaize America
Jacksonville, NC
08.2009 - 05.2026
- Managed bakery production schedules for Delhaize America store operations.
- Supervised daily production activities including baking, icing, decorating cakes, cookies.
- Trained associates on baking procedures, merchandising, and department policies.
- Supervised bakery associates in customer service and daily task execution.
- Maintained food safety, sanitation, and freshness standards across bakery displays.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Monitored product rotation, labeling, and backroom organization for compliance.
- Coordinated department labor, scheduling, and opening and closing duties.
- Trained bakery staff on proper handling of food products, safety protocols, and customer service techniques.
- Organized weekly schedules for bakers, cake decorators, and other personnel according to workloads and staffing needs.
- Ordered bakery ingredients, supplies, and packaging through store inventory systems.
- Ordered necessary ingredients from suppliers based on upcoming orders or projected demand.
- Maintained accurate records of inventory levels and placed orders when necessary.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Analyzed market trends to determine popular flavor combinations or decorations that could be offered in the bakery.
- Performed administrative tasks such as filing paperwork or creating reports related to the department's operations.
- Collaborated with other departments on cross-promotional initiatives.
- Implemented and executed merchandising programs to maintain and increase sales.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Planned and executed bakery layout and design for optimal operation and customer experience.
- Ensured adherence to health and safety regulations, maintaining a clean and safe working environment.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Reviewed invoices from suppliers before authorizing payments ensuring accuracy of charges.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Ensured adherence to health and safety regulations, maintaining a clean and safe working environment.
Route Owner operator
Self employed
Jacksonville, NC
12.2015 - 11.2017
- Managed independent business operations as self-employed owner/operator.
- Scheduled daily work and coordinated customer service tasks.
- Oversaw invoicing, billing, and payment collection processes.
- Maintained equipment, supplies, and workplace readiness.
- Handled vendor communication and service coordination.
- Resolved customer concerns with professional communication.
- Directed records, budgets, and administrative paperwork.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Observed safety protocols and driving laws to maximize road and personnel safety.
Storage Manager
AAA storage
Jacksonville
07.2009 - 11.2010
- Managed AAA Storage unit rentals, leases, and tenant records
- Supervised daily facility operations and customer service
- Processed payments, deposits, and account updates for storage tenants
- Coordinated move-ins, move-outs, and unit availability
- Inspected storage buildings, gates, and security systems
- Resolved tenant questions and lease issues
- Maintained clean office, grounds, and storage spaces
- Followed all safety protocols while handling hazardous materials.
Education
Surgical Technician - Surgical Technician
Miller-Motte Technical College
Wilmington , NC 07.2007 - 01.2009
John T Hoggard
Wilmington , NC Skills
- Invoice verification
- Receiving procedures
- Shipment inspection
- Shipping and receiving tracking
- Inventory control
- Inventory logging
- Freight handling
- Pallet jack operation
- Pallet jack use
- Loading and unloading
- Barcode scanning
- Stock rotation
- Hazardous materials handling
- Warehouse safety
- Food safety
- Attention to detail
- Time management
- Task prioritization
- Problem solving
- Effective communication
- Team collaboration
- Certified forklift driver
- Valid driver's license
- Self-motivated and independent
- Punctual and reliable
- Product knowledge
- Punctual and reliable
- Self-motivated and independent
Timeline
Route Owner operator
Self employed
12.2015 - 11.2017
DSD Receiver
Delhaize America
09.2009 - 05.2026
Deli bakery department manager
Delhaize America
08.2009 - 05.2026
Storage Manager
AAA storage
07.2009 - 11.2010
Surgical Technician - Surgical Technician
Miller-Motte Technical College
07.2007 - 01.2009
John T Hoggard