Hi, I’m
Erica Baston
Dallas,Texas
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a mid-level position utilizing my knowledge in Medicare sales. Ready to help team achieve company goals while providing exceptional care customers.
Overview
8
years of professional experience
1
Certificate
Work History
Wheeler Staffing/ Health IQ
Medicare Customer Service/Quality Assurance
08.2021 - 12.2023
Job overview
- Provided exceptional support to Medicare sales team, guiding them through coverage options and plan details.
- Trained new hires on company protocols, software usage, and effective communication techniques to ensure their success in the role.
- Supported department goals by consistently meeting or exceeding established metrics related to call quality, timeliness, and accuracy.
- Implemented and developed customer service training processes.
- Contributed to team success by sharing best practices and collaborating on process improvements for better service delivery.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
Marvelous Choice Home Health
Part-Time Caregiver
07.2022 - Current
Job overview
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Maintained entire family's schedule and organized events.
Equita Group
Medicare Enrollment Specialist
07.2017 - 01.2021
Job overview
- Streamlined the Medicare enrollment process by effectively managing and organizing application documentation.
- Enhanced member satisfaction with accurate and timely processing of Medicare applications.
- Collaborated with cross-functional teams to ensure smooth communication and efficient workflow in the enrollment process.
- Maintained a high level of accuracy by conducting thorough reviews of enrollment applications, ensuring compliance with CMS regulations.
- Handled escalated member cases with professionalism, working diligently towards a satisfactory resolution.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
SafeAuto Insurance Company
Blended Insurance Sales
03.2016 - 06.2017
Job overview
- Increased policy sales by developing and maintaining strong relationships with clients.
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
- Educated clients on various insurance products, empowering them to make informed decisions that suit their needs.
- Maintained a high level of product knowledge, staying current on industry trends and changes in regulations.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Maintained detailed records of customer information and policy sales.
Education
Parker University, Technology, 2540 Walnut Hill Ln, Dallas, TX 75229
Associate of Applied Science
12.2021
Skills
- Objection handling
- Lead Conversion
- Eligibility Determination
- Enrollment processing
- Cross-selling proficiency
- Account Management
- HIPAA Compliance
- Records Maintenance
- Insurance Policy Sales
- Team building
Certification
- BLS Provider credentialed from the American Heart Association (AHA)
- General Line Agent Insurance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Part-Time Caregiver
Marvelous Choice Home Health
07.2022 - Current
Medicare Customer Service/Quality Assurance
Wheeler Staffing/ Health IQ
08.2021 - 12.2023
Medicare Enrollment Specialist
Equita Group
07.2017 - 01.2021
Blended Insurance Sales
SafeAuto Insurance Company
03.2016 - 06.2017
Parker University, Technology
Associate of Applied Science
- BLS Provider credentialed from the American Heart Association (AHA)
- General Line Agent Insurance
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