Erica Billups
Philadelphia,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Ranstad Staffing
Philadelphia, PA
01.2021 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Mental Health Counselor
RHD
Philadelphia, PA
01.2004 - Current
- Maintain confidentiality of records relating to clients' treatment.
- Assess patients for risk of suicide attempts.
- Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
- Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
- Responsible for ensuring that all contacts, engagements, activities are all documented in the appropriate documents during scheduled shift.
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
Retail Sales
AL-Ameen Imports
Philadelphia, PA
11.2013 - 01.2017
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
Phlebotomist
Hospital of the University of Pennsylvania
Philadelphia, PA
01.2004 - 04.2017
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Tracked collected specimens by initialing, dating and noting times of collection.
Foster Parent
Children’s Choice
Philadelphia, PA
06.1998 - Current
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Education
High School Diploma -
West Philadelphia High School
Philadelphia, PADPT Business School
Philadelphia, PAMedical Assisting
American Institute
Philadelphia, PASkills
- Trained in indicators of child abuse
- Social skills teacher
- Adept at treatment and discharge planning
- PTSD specialist
- Customer Account Management
- Customer Retention Strategies
- Creative Problem Solving
- Multitasking and Prioritization
- Problem Anticipation and Resolution
- Examination Preparation
- Operating EKG Equipment
- Sample Processing
- MEDITECH Laboratory and Microbiology
- Sample and Form Matching
- Electronic Medical Record Software
Timeline
Customer Service Representative
Ranstad Staffing
01.2021 - 08.2021
Retail Sales
AL-Ameen Imports
11.2013 - 01.2017
Mental Health Counselor
RHD
01.2004 - Current
Phlebotomist
Hospital of the University of Pennsylvania
01.2004 - 04.2017
Foster Parent
Children’s Choice
06.1998 - Current
High School Diploma -
West Philadelphia High School
DPT Business School
Medical Assisting
American Institute