Summary
Overview
Work History
Education
Skills
Timeline
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Erica Black

Philadelphia,PA

Summary

Dedicated, motivated, professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. With a purpose to gain and further develop my knowledge where i can become effective to the company.

Overview

14
14
years of professional experience

Work History

Household Manager/Private Nanny

Kelly & Maurice Curran IV
09.2017 - 09.2022
  • Performed cleaning and organization duties.
  • Coordinated meals for all family members with focus on catering to dietary restrictions.
  • Scheduled appointments for medical, dental and self-care needs.
  • Assisted with light housekeeping duties as well as running errands.
  • Promoted language development skills through reading and storytelling.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Regularly traveled with family to help with vacation activities and childcare.

Certified Nursing Assistant

Ms. Klein
03.2016 - 09.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Transported patients between rooms and appointments or testing locations.

Customer Service Representative

Philadelphia International Airport
09.2015 - 03.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

Nanny/House Manager

Susan & Andrew Gordon , MD
01.2010 - 12.2014
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Assisted kids with daily hygiene and living tasks.
  • Inventory keeping.
  • Lite housekeeping
  • Drop off and pick up children from school, trips, doctor appointments etc....

Assistant Pharmacy Technician/Cashier

Reese Pharmacy
07.2001 - 02.2002
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Education

No Degree - Business

Knox Community College
Jamaica, W.I.

Certificate Nursing Assistant

Cittion Institute
Plymouth Meeting, PA

High School Diploma -

McGrath High School
Jamaica W.I.
06.1996

Skills

  • Discipline Programs
  • Self-Confidence Development
  • Educational Software
  • First Aid & CPR Certified
  • Running Errands
  • Exceptional Attention to Detail
  • Age-Appropriate Recreational Activities

Timeline

Household Manager/Private Nanny

Kelly & Maurice Curran IV
09.2017 - 09.2022

Certified Nursing Assistant

Ms. Klein
03.2016 - 09.2017

Customer Service Representative

Philadelphia International Airport
09.2015 - 03.2017

Nanny/House Manager

Susan & Andrew Gordon , MD
01.2010 - 12.2014

Assistant Pharmacy Technician/Cashier

Reese Pharmacy
07.2001 - 02.2002

No Degree - Business

Knox Community College

Certificate Nursing Assistant

Cittion Institute

High School Diploma -

McGrath High School

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Erica Black