Erica Blair
Charlotte,NC
Summary
Adaptable Customer Service professional with 12+ years of experience in Customer Relations, conflict resolution, and problem-solving.
Proven ability to provide outstanding service, build strong client relationships, and train team members for improved efficiency.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Seeking a Customer Service role to leverage my expertise in customer engagement and business operations.
Overview
15
15
years of professional experience
Work History
Machine Operator
R R Donelley
02.2024 - 07.2024
- Machine setup & operation
- Equipment monitoring & trouble shooting
- Materials Handling & processing
- Precision measurement (calipers, micrometers, gauges)
- Safety & Quality Control
- Production Efficiency & workflow optimization
- Problem-Solving & Adaptability
Cashier Manager
FunSpot Arcade/ Ocean Kingdom Arcade
11.2019 - 01.2024
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Lead Customer Service Representative
Circle K
02.2015 - 07.2018
- Delivered comprehensive training to new staff on cash register functions, inventory processes, and customer service techniques, enhancing team proficiency and onboarding efficiency
- Addressed customer inquiries, ensuring a high level of service, and facilitated participation in the store's rewards program to foster customer loyalty
- Collaborated with management in the creation and implementation of employee development initiatives, contributing to improved staff performance and store functionality
Lead Teacher
Childcare Network
06.2009 - 12.2015
- Oversaw daily supervision of students in various settings, ensuring safety and promoting a conducive environment for learning
- Designed and implemented activities that fostered physical, mental, and social growth, tailoring to individual developmental needs
- Maintained a structured and disciplined classroom atmosphere, facilitating a positive educational experience and addressing individual learning challenges through personalized attention
Education
Childcare Certification - Childcare
Central Piedmont Community College
Charlotte, NC06.2011
Skills
- Customer Service
- Problem Solving
- Coachable
- Teamwork and Leadership
- Time Management
- Executive Functioning
- Communication
- Relationship Building
- Equipment Operation
- Materials Management
- Equipment Monitoring
Timeline
Machine Operator
R R Donelley
02.2024 - 07.2024
Cashier Manager
FunSpot Arcade/ Ocean Kingdom Arcade
11.2019 - 01.2024
Lead Customer Service Representative
Circle K
02.2015 - 07.2018
Lead Teacher
Childcare Network
06.2009 - 12.2015
Childcare Certification - Childcare
Central Piedmont Community College
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