ERICA BOOZER
Tyler
Summary
Seasoned U.S. Army veteran and federal employee with over 10 years of combined experience in security operations, law enforcement support, access control, logistics, and emergency response. Demonstrated ability to safeguard people, property, and sensitive information in high-pressure environments. Skilled in conflict de-escalation, patrol procedures, incident reporting, and regulatory compliance. Physically fit and prepared to complete the 8–10 week VA Law Enforcement Training Center (LETC) course.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supply Technician (GS-2005)
Veterans Health Administration – Tyler VAMC
12.2024 - Current
- - Maintain security and integrity of high-value medical, technical, and security supplies valued at over $8 million, ensuring zero loss incidents.
- - Enforce access control for restricted storage areas, including verification of credentials, escort procedures, and secure key management.
- - Coordinate with VA Police during investigations, inventory discrepancies, and facility security operations.
- - Conduct safety inspections to identify hazards, recommending corrective actions to maintain compliance with OSHA, VA, and Joint Commission standards.
- - Support emergency drills and real-world incidents, ensuring timely delivery of life-saving supplies and assisting with evacuation, crowd control, and hazard containment.
- - Document inventory records and incident reports in accordance with VA policies, maintaining accuracy for potential legal or administrative use.
- Key Achievements:
- Successfully safeguarded and accounted for thousands of controlled and sensitive items with zero security breaches.
- Assisted in multiple emergency response operations, contributing to improved departmental readiness and faster response times.
City Carrier
United States Postal Service
07.2023 - 12.2024
- - Ensured safe and secure handling of sensitive and high-value mail in compliance with federal regulations.
- - Maintained situational awareness and identified suspicious activities or security risks along assigned routes.
- - De-escalated customer disputes with professionalism and adherence to USPS policy.
- - Reported hazards, suspicious persons, and potential threats to postal inspectors and local law enforcement.
- Key Achievements:
- Maintained 100% secure delivery record for over 1,000 deliveries weekly.
- Commended for exceptional customer service and adherence to USPS security standards.
Department Manager/ Asset Protection
Walmart
12.2016 - 10.2018
- - Directed daily operations for multiple high-traffic departments, overseeing staffing, scheduling, training, and performance evaluations to ensure operational efficiency and compliance with corporate policies.
- - Led asset protection initiatives, conducting surveillance, investigations, and audits to identify and mitigate theft, fraud, and policy violations.
- - Collaborated with local law enforcement and internal security teams to resolve incidents and prosecute offenders when necessary.
- - Trained and supervised associates on safety procedures, loss prevention strategies, and emergency response protocols.
- - Analyzed shrink reports, developed action plans, and implemented process improvements resulting in a significant reduction of inventory loss.
- Key Achievements:
- Reduced shrinkage by double digits through targeted theft prevention measures and improved operational controls.
- Successfully led multiple internal investigations, leading to the recovery of thousands in lost merchandise.
Brigade Supply Sergeant / Supply Specialist (92Y)
United States Army
01.2005 - 04.2013
- - Managed accountability for millions of dollars in military equipment, including sensitive items requiring strict chain-of-custody.
- - Enforced weapons safety protocols, conducted regular inspections, and maintained compliance with Army regulations and federal security standards.
- - Led and trained soldiers in security procedures, access control, and emergency response for both peacetime and combat environments.
- - Coordinated with military police, intelligence units, and security forces to safeguard facilities and personnel.
- - Responded to emergency situations including security breaches, hazardous materials incidents, and base lockdowns.
- - Prepared detailed reports for command review and potential legal proceedings.
- Key Achievements:
- Earned multiple commendations for security operations excellence and zero-loss accountability.
- Successfully led security inspections with a 100% compliance rating over multiple operational cycles.
Education
Bachelor of Science - Health Administration
University of Phoenix
11.2016
Skills
- Physical Security
- Patrol Operations & Access Control
- Emergency Response & Crisis Management
- Incident Reporting & Documentation
- Asset Protection & Chain of Custody Procedures
- Regulatory Compliance (VA, HIPAA, FOIA)
- Conflict Resolution & De-Escalation
- Security Training & Team Leadership
- Weapons Safety & Military Law
- Inventory Management
- Shipping and receiving
- Supply chain optimization
Certification
- First Aid / CPR Certified
- Hazardous Materials Handling & Safety
- Federal Property Management Procedures
- Defensive Driving & Vehicle Safety
- Leadership Development (Army)
Awards
Iraq Campaign Medal w/ three Campaign Stars, Army Achievement Medal (3rd Award), Army Good Conduct Medal (2nd Award), Certificate of Achievement (5th Award), Overseas Service Ribbon (2nd Award)
MILITARY SERVICE
- United States Army (2005 – 2013) – Honorable Discharge
- Relevant Training: Leadership Development, Security Operations, Weapons Safety, Military Law & Regulations
ADDITIONAL INFORMATION
- Training Commitment: Prepared to complete the VA Law Enforcement Training Center course in Little Rock, AR.
- Medical & Psychological Clearance: Fully capable of meeting VA Police fitness, vision, and hearing standards.
- Driver Requirements: Valid Texas Driver's License; clean driving record; able to pass the VA vehicle operator exam.
- Firearm Qualification: Eligible to carry under 18 U.S.C. 922(g)(9); prepared to meet qualification requirements.
Timeline
Supply Technician (GS-2005)
Veterans Health Administration – Tyler VAMC
12.2024 - Current
City Carrier
United States Postal Service
07.2023 - 12.2024
Department Manager/ Asset Protection
Walmart
12.2016 - 10.2018
Brigade Supply Sergeant / Supply Specialist (92Y)
United States Army
01.2005 - 04.2013
Bachelor of Science - Health Administration
University of Phoenix
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