Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Erica Bossie

Freeport,NY

Summary

Compassionate professional with a background in caretaking and experience in providing services and support to individuals. Previous work has demonstrated high levels of patience, empathy, and resilience required for this role. Highly motivated, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Live-Out Nanny

Jessica Bianculli
Huntington Station, NY
09.2023 - Current
  • Instructed proper hygiene habits to promote healthy living among children.
  • Engaged in interactive playtime to encourage learning and development.
  • Transported children to school or other activities when necessary.
  • Performed light housekeeping duties related to childcare, such as washing dishes used by the kids or tidying up after them.
  • Developed positive relationships with parents and guardians through open communication regarding their child's progress.
  • Administered medication when necessary per instructions from parents and guardians.
  • Ensured safety at all times while caring for multiple children simultaneously.
  • Maintained an orderly and clean environment for the children.
  • Provided a safe and nurturing environment for children in my care.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Maintained confidentiality and privacy of all family matters and information.
  • Adapted care and activities to meet the needs of children with special requirements.
  • Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
  • Provided overnight care as needed, ensuring a safe and secure environment.
  • Tended to children's general needs while providing supervision for safety in day-to-day activities.
  • Engaged with children on individual basis to build positive, trusting relationships.

Sales Associate/ Crew Member

Rick Cohen
Freeport, NY
05.2021 - Current
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Developed trusting relationships with customers by making personal connections.
  • Built and maintained relationships with peers and upper management to drive team success.
  • I cleaned and organized the water taxi and the company’s storage units.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided customer service to clients, including instruction on safety protocols to maintain a positive atmosphere for guests.
  • Responded to emergency situations quickly and calmly while maintaining a professional demeanor.
  • Managed onboard communications between passengers and crew members.
  • Supervised passengers during activities on board or off the boat ensuring their safety at all times.
  • Collaborated with team members to develop effective sales plans.

Waitress

Guy Bolognese
Merrick, NY
09.2020 - 09.2024
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Trained new employees to perform duties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stocked service areas with supplies during slow periods.

Education

Bachelor of Science - Science Technology & Society

Farmingdale State College
Farmingdale, NY
05-2026

Skills

  • Effective communication
  • Customer service
  • Time management
  • Professionalism and ethics
  • Empathy and compassionate care
  • Teamwork and collaboration

Affiliations

Member of Sigma Delta Tau, Farmingdale State College

  • Uplifting women and attending different philanthropy events

References

References available upon request.

Timeline

Live-Out Nanny

Jessica Bianculli
09.2023 - Current

Sales Associate/ Crew Member

Rick Cohen
05.2021 - Current

Waitress

Guy Bolognese
09.2020 - 09.2024

Bachelor of Science - Science Technology & Society

Farmingdale State College

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