Erica Boyd

Processed customer transactions efficiently using point-of-sale system.a

• Assisted bartender during rushes or short staffed
• Made food to order in the kitchen.
• Kept bar items stocked at all times including straws, napkins, coasters, coolers, ice, changing out kegs.
• Processed customer transactions efficiently using point-of-sale system.
• Assisted customers with product inquiries, providing recommendations based on preferences.
• Maintained cleanliness and organization of checkout area to enhance customer experience.
• Monitored inventory levels at registers, notifying management of low stock items promptly.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Hosting bimonthly tastings
• Maintaining clean and organized environments

• Assisted guests with dietary preferences, providing personalized service and recommendations.
• Prepared and organized breakfast items, ensuring freshness and presentation standards.
• Maintained cleanliness and sanitation of dining area, adhering to health codes.
• Managed inventory of food supplies, minimizing waste through efficient stock rotation.
• Set up breakfast stations daily, optimizing layout for guest convenience and flow.
• Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
• Handled high-pressure situations calmly while multitasking effectively during peak service times.
• Maintained cleanliness and organization of assigned guest rooms and common areas.
• Executed thorough cleaning tasks using industry-standard tools and equipment.
• Responded promptly to guest requests for additional supplies or services.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Greeted guests upon arrival, providing exceptional customer service and information about hotel amenities.
• Managed check-in and check-out processes efficiently, ensuring guest satisfaction and smooth operations.
• Processed reservations through property management system, updating records accurately to reflect occupancy levels.
• Coordinated with housekeeping to ensure timely room readiness and cleanliness standards were upheld.
• Assisted in managing billing procedures, processing payments accurately for guest transactions.
• Monitored front desk inventory, ensuring adequate supplies for daily operations and guest needs.

• Supervised food preparation processes to maintain quality and consistency across menu items.
• Trained new staff on kitchen procedures, enhancing team efficiency and performance levels.
• Developed inventory management strategies to reduce waste and optimize supply chain efficiency.
• Assisted in managing kitchen operations, ensuring compliance with health and safety regulations.
• Coordinated daily staff schedules to ensure adequate coverage during peak service hours.
• Checked and tested foods to verify quality and temperature.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
• Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
• Oversaw food preparation and monitored safety protocols.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.

• Delivered exceptional customer service by anticipating guest needs and responding promptly to inquiries.
• Collaborated with kitchen staff to coordinate timely food delivery, enhancing overall dining experience.
• Trained new staff on menu offerings and service standards, promoting team knowledge and efficiency.
• Managed dining area to ensure cleanliness and a welcoming atmosphere for guests.
• Handled all to-go and phone orders
• Handled all reservation bookings
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Processed orders and sent to kitchen employees for preparation.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.

• Processed customer transactions efficiently using point-of-sale (POS) systems.
• Maintained accurate cash register balances through diligent cash handling practices.
• Assisted customers with inquiries, ensuring high levels of service and satisfaction.
• Collaborated with team members to optimize store operations during peak hours.
• Delivered exceptional customer service, resolving issues promptly and efficiently.
• Managed fuel inventory levels, ensuring availability and compliance with safety regulations.
• Trained new staff on customer interaction protocols and operational procedures.
• Developed strong relationships with regular customers, fostering loyalty and repeat business.
• Skilled in troubleshooting minor pump issues; reducing downtime while waiting for maintenance personnel.
• Ensured a clean and safe environment for customers through regular maintenance of gas station facilities.
• Minimized wait times for customers by efficiently handling multiple transactions simultaneously.
• Cleaned up gas and other spills in accordance with spill procedures.
• Checked customer identification for alcohol, cigarette, and lottery sales.

• Delivered exceptional customer service while managing food and beverage orders efficiently.
• Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.
• Operated POS systems to process transactions accurately and promptly.
• Maintained cleanliness and organization of dining area to enhance customer experience.
• Trained new team members on operational procedures and customer service standards.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
• Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
• Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
• Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
• Balanced orders on trays weighing over 10lbs and delivered them to cars.
• Operated headset communication system to take orders quickly and accurately from customers.
• Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
• Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
• Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
• Answered customers' questions, recommended items, and recorded order information.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Oversaw table assignments during peak hours, ensuring optimal seating arrangements for maximum capacity.
• Streamlined order processing through effective communication with waitstaff and kitchen personnel.
• Implemented feedback mechanisms to gather guest insights, leading to improved service quality.
• Developed strategies to enhance customer retention through personalized interactions and follow-ups.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Inspected dishes and utensils for cleanliness.
• Processed orders and sent to kitchen employees for preparation.
• Checked guests' identification before serving alcoholic beverages.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Managing all ToGo orders, phone and online
• Assisting in the drive thru
• Managing all reservation bookings
• Folding Pizza boxes, prepping salads for togo orders, rolling silverware and other side work.