Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Erica Bradley

Wichita,KS

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

10
10
years of professional experience

Work History

Store Manager

Tractor Supply Company
Wichita, KS
07.2020 - Current
  • Supervising the complete training and conversion of three Orscheln's Farm & Home store teams.
  • Current District Learning Center supervisor for District 8606.
  • Facilitating district inventories and maintaining appropriate knowledge of processes.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Approved regular payroll submissions for employees.
  • Assist proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, and selling techniques, significantly increasing customer satisfaction ratings.
  • Training new employees on proper protocols and customer service standards.

Interim Store Manager

Tractor Supply Company
Wichita, Kansas
01.2019 - 07.2020
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Strive to uphold company standards with all metrics.

Assistant Manager

Tractor Supply Company
Wichita, United States
06.2017 - 01.2019
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Team Leader

Tractor Supply Company
Newton, KS
01.2015 - 06.2017
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and guided employees to foster proper completion of assigned duties.

Team Member

Tractor Supply Company
Pratt, KS
10.2014 - 01.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Learned all required tasks quickly to maximize performance.

Education

Bachelor of Science - Social Work

Wichita State University
Wichita, KS

Associate of Science - Elementary Education

Pratt Community College
Pratt, KS

Skills

  • Relationship building and management
  • Maximizing profitability
  • Team leadership and coaching
  • Personnel development
  • Product and service sales
  • Strategic thinker
  • Customer Relations

Accomplishments

  • Successfully worked my way up from Team Member to Store Manager and retained experiences and knowledge to better myself throughout my career.
  • Awarded best operating store in district 8606 for the year of 2022.
  • Achieved profit goal for the entirety of my position as store manager.
  • Successfully completed full staff training for three Orscheln's Farm & Home stores during conversion to Tractor Supply Co.
  • Appointed as the District Learning Center for 8606.
  • Successfully facilitating inventory processes for 8606.
  • Leading and exceeding satisfactory results for High-Five metrics.
  • Instrumental in the opening processes for new locations that include both Newton and Pratt, Kansas stores.
  • Oversaw and successfully navigated my team through the Fusion process in the Wichita Kansas store.
  • Awarded best operating store in district 8606 for the year of 2022.
  • Awarded Attitude Award for district 8606 for the year of 2023.

Timeline

Store Manager

Tractor Supply Company
07.2020 - Current

Interim Store Manager

Tractor Supply Company
01.2019 - 07.2020

Assistant Manager

Tractor Supply Company
06.2017 - 01.2019

Team Leader

Tractor Supply Company
01.2015 - 06.2017

Team Member

Tractor Supply Company
10.2014 - 01.2015

Bachelor of Science - Social Work

Wichita State University

Associate of Science - Elementary Education

Pratt Community College

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Erica Bradley