Erica Browley
Aspiring Phlebotomist - Administration
Hillsborough,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Litigation / PIP Legal Assistant
GEICO, Government Employees Insurance
West Orange, New Jersey
06.2011 - 01.2024
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Investigation and legal research on clients using CLEAR software to determine license and insurance fraud, cross-referencing records, addresses, credit and or criminal profiles.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed approximately 15 incoming calls, emails, faxes daily.
Clerk Processor
United States Postal Service, USPS
Kearney, NJ
09.2021 - 09.2023
- Handled high-pressure situations calmly and professionally, ensuring minimal disruption to workflow or deadlines.
- Supported team members with administrative tasks, improving overall efficiency within the department.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages, and calculated costs based on classification, weight, and destination.
- Processed and organized incoming mail for distribution to appropriate departments. Processed mail using 300 box sorters sweeping and feeding up to 60 bins of mail processing 40,000 mail pieces.
- Labeled packages with clear, correct information to reduce mailing errors.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
Claims Assistant
LIBERTY MUTUAL INSURANCE COMPANY
Saddle Brook, New Jersey
06.2001 - 11.2010
- Scheduled medical appointments and claims depositions.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
- Prepared files, letters, and notices.
- Maintained up-to-date knowledge of industry trends and regulations to ensure compliance with company policies and state guidelines. Allocated and managed claims.
- Followed up with customers on unresolved issues.
- Answering and logging in telephone calls, noting all calls and pertinent information into CMS and claims workbench.
- Checked documentation for accuracy and validity on updated systems.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Manage Cisco telephones systems up to 15 phone lines.
Education
Certified By NHA Phlebotomy Technician - Phlebotomy & EKG Studies
Ace Healthcare Insitute
Union, NJ 01.2024 - 07.2024
Skills
Legal Document Preparation
Microsoft Office
Client service and support
Data Management and Access Control
Case Management
Calendar Management
Adaptability and Flexibility
Legal Correspondence
Certification
Certified Phlebotomy Technician #M4XQR4
Timeline
Certified Phlebotomy Technician #M4XQR4
07-2024
Certified By NHA Phlebotomy Technician - Phlebotomy & EKG Studies
Ace Healthcare Insitute
01.2024 - 07.2024
Clerk Processor
United States Postal Service, USPS
09.2021 - 09.2023
Litigation / PIP Legal Assistant
GEICO, Government Employees Insurance
06.2011 - 01.2024
Claims Assistant
LIBERTY MUTUAL INSURANCE COMPANY
06.2001 - 11.2010