ERICA BUEHNER
Kent,OH
Overview
19
19
years of professional experience
Work History
Restaurant Server
Chicago Deli
Solon, OH
07.2019 - Current
- Communicated with guests to discover needs and preferences and made targeted menu recommendations.
- Documented guest food and beverage orders and entered information into point-of-sale system.
- Addressed complaints or issues, escalating when necessary to restore customer satisfaction.
- Assisted with maintaining clean and orderly environment at all work stations.
- Processed guest payments and completed accurate cash, credit and debit transactions.
- Handled multiple tables simultaneously with high service quality.
- Greeted all guests with smile and friendly welcome.
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
- Trained new servers in restaurant procedures and customer service standards.
Server
Nicky and Smitty's Deli and Restaurant
Aurora, OH
02.2007 - 06.2019
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Communicated customers' menu choices and special requests to kitchen staff.
- Assisted guests with making menu choices and took note of special requests.
- Trained new servers in restaurant procedures and customer service standards.
- Used POS system to accurately input orders and process payments.
- Restocked stations regularly to promote team productivity and meet customer needs.
- Fostered fun atmosphere and family-style work environment consistent with company brand.
- Entered orders and processed payments using till system.
- Answered phones to take orders for customer pick up or delivery.
- Engaged customers in friendly conversation to build connections and increase satisfaction.
- Promoted specials, desserts, appetizers and high-profit beverages to drive up ticket totals.
- Addressed and resolved customer concerns quickly, working with management to fix complex issues.
- Created training manual for new hires.
- Created, ran, and maintained company facebook page.
Websites
Timeline
Restaurant Server
Chicago Deli
07.2019 - Current
Server
Nicky and Smitty's Deli and Restaurant
02.2007 - 06.2019
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