Erics Canales
Edinburg,TX
Summary
Accomplished Hairstylist-Owner at Erica’s Hair Salon, renowned for exceptional client satisfaction and retention through advanced styling techniques and stellar communication skills. Leveraged social media promotion and industry trend analysis to grow clientele by 30%. Expert in balayage and color correction, demonstrating a blend of creative coloring and relationship management, with 19 years experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hairstylist-Owner
Erica’s Hair Salon
Edinburg, TX
07.2020 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Determined appropriate hair treatments based on conditions and textures.
Hairstylist
Avalon Spa And Salon
Edinburg, TX
07.2013 - 07.2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Demonstrated thorough knowledge of all salon products and services.
- Offered professional cuts, color services and extensions to salon customers.
- Developed creative techniques to provide clients with latest hairstyles.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed loyal following of clients by providing high-quality services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained regular client list and successfully handled walk-in customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Distributed business cards outside of salon to generate new business.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Determined appropriate hair treatments based on conditions and textures.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Educated customers on products to maximize benefits.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Hairstylist's Assistant Manager
Lackland Air Force Base- Beauty Salon
San Antonio, TX
05.2007 - 09.2010
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Recommended products for clients based on individual needs.
- Checked in with clients to confirm comfort throughout appointments and services.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Increased client satisfaction by providing excellent customer service.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Updated client records and maintained client confidentiality.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Studied advanced techniques to develop proficiency and better serve customers.
- Offered exceptional service and support to walk-in and scheduled customers.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Entertained children during cuts to allow guardians to fully focus on appointment services.
- Helped prepare clients for hair service.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Prepared and mixed color formulas for clients' hair.
- Recorded notes for future reference about customer preferences and services delivered.
- Massaged clients' scalp during shampoos.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Educated clients on how to maintain healthy hair.
- Set appointments for approximately Number clients per day.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed loyal following of clients by providing high-quality services.
- Styled hair, makeup and nails for customers for special events and occasions.
- Increased revenue through effective customer service and inventory management.
- Offered professional cuts, color services and extensions to salon customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed creative techniques to provide clients with latest hairstyles.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained regular client list and successfully handled walk-in customers.
- Demonstrated thorough knowledge of all salon products and services.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
License - Cosmetology Education
Adam And Eve College of Cosmetology
Independence, MO05.2005
Diploma - Basics
William Howard Taft High School
San Antonio, TX05.2000
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Schedule Management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- TX State Licensed Cosmetologist
- Strong leader
- Men and women haircuts
- Highlights and lowlights
- Natural Hair Care
- Customer Education
- Hair analysis
- Social Media Promotion
- Appointment Coordination
- Styling Tools
- Cuts for women
- Sales expertise
- Outstanding client retention
- Balayage technique
- Updo styling
- Thermal styling
- Hair Straightening
- Continuing education
- Sanitation Practices
- Color Corrections
- Chemical safety
- Creative coloring
- Foiling expertise
- Cosmetology
- Color principles
- Business Management
- Hair maintenance expert
- Curly hair specialist
- Scalp treatments
- Knowledge of color space theory
- Industry Trend Analysis
- Social skills
- Clear Communication
- Product Sales
- Product Knowledge
- Shampooing and Conditioning
- Creativity and Originality
- Relationship Building
- Workspace Organization
- Tool, Equipment, and Surface Sanitizing
- Adaptable to Changing Client Needs
- Decision-Making
- Supply Ordering and Management
- Product expertise
- Data Entry
- Chemical Application
- Styling Suggestions
- Cash Register Operation
- Scalp Massage
- Payment Processing
- New Technique Development
- Fashion trends
- Service Marketing
- Social Media Marketing
- Beauty Treatment Recommendation
- Dye and Tint Application
- Color matching master
- Digital Recordkeeping
Certification
Certification in Brazilian Blow Out
Certification in Continuing Education for Cosmetology as required every 2 years
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Hairstylist-Owner
Erica’s Hair Salon
07.2020 - Current
Hairstylist
Avalon Spa And Salon
07.2013 - 07.2019
Hairstylist's Assistant Manager
Lackland Air Force Base- Beauty Salon
05.2007 - 09.2010
License - Cosmetology Education
Adam And Eve College of Cosmetology
Diploma - Basics
William Howard Taft High School