Erica Carvin
Mobile,Ala
Summary
Proactive professional with diverse experience in event staffing, warehouse operations, customer service, computer sales, and pharmacy support. Skilled in crowd control, material handling, customer issue resolution, and medication dispensing. Strong work ethic and commitment to maintaining high standards in all roles.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Event Staff Member
Genisus
12.2022 - 04.2024
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Upheld high standards of professionalism while representing various organizations at diverse events across multiple venues.
Warehouse Worker (Seasonal)
UPS
11.2023 - 12.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Customer Service Representative
Alorica
01.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Computer Sales Associate
Best Buy
08.2017 - 10.2019
- Boosted customer satisfaction by providing personalized computer recommendations based on their needs and preferences.
- Assisted store management in creating visually appealing product displays that captured customer interest and highlighted key features of various computer systems.
- Built long-lasting relationships with local business clients by recommending suitable computer systems that met their operational needs while staying within budget constraints.
- Collaborated with team members to achieve monthly sales targets, fostering a competitive yet supportive work environment.
Pharmacy Technician
Walgreen's Pharmacy
07.2008 - 08.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
High School Diploma -
Lillie B Williamson High School
Mobile, AL05.2002
Skills
- Strong teamwork
- Guest Relations
- Leadership Qualities
- Sales experience
- Customer Service
- Time Management
- Strong Work Ethic
Certification
- Licensed [Job Title] - Certified Pharmacy Technician
Timeline
Warehouse Worker (Seasonal)
UPS
11.2023 - 12.2023
Event Staff Member
Genisus
12.2022 - 04.2024
Customer Service Representative
Alorica
01.2020 - 06.2022
Computer Sales Associate
Best Buy
08.2017 - 10.2019
Pharmacy Technician
Walgreen's Pharmacy
07.2008 - 08.2011
High School Diploma -
Lillie B Williamson High School
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