Erica Castillo
Albuquerque,NM
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
19
19
years of professional experience
Work History
SENIOR HEALTHCARE PROGRAM COORDINATOR
TURQUOISE LODGE HOSPTIAL
ALBUQUERQUE, NM
05.2021 - Current
- Manage end-to-end onboarding and offboarding for employees, contractors, and interns, ensuring 100% compliance with documentation and vaccination requirements.
- Acted as the designated Human Resources liaison on four separate occasions, providing strategic support and operational continuity for the department.
- Acted as the primary bridge between HR and hospital leadership, while facilitating communication through HRB.
- Managed the end-to-end scheduling of annual in-person and online training sessions with internal and external instructors.
- Monitored and enforced regulatory training requirements, ensuring 100% staff compliance through proactive scheduling and automated reminders.
- Accreditation readiness with the Joint Commission to ensure HR personnel files and training records meet all regulatory standards for hospital accreditation.
- Served as primary liaison during accreditation surveys, providing precise data and documentation to demonstrate and validate organizational compliance with regulatory standards.
- Facilitated comprehensive pre-employment screening processes, including background checks, fingerprinting, and drug testing coordination, ensuring compliance and security for new hires.
- Maintained strict confidentiality and compliance standards while managing sensitive personal records and medical records and pre-hire clearances.
- Prepared high-level reports, memos, and presentations; documented meeting minutes and maintained organized, compliant administrative filing systems.
- Coordinated the Hospital Administrator’s calendar and meeting schedules, effectively prioritizing requests and inquiries to optimize time management.
- Assist with bi-weekly payroll processing via UKG and assist in SHARE systems for approximately 69 employees including time sheet entry; provided ongoing support to supervisory staff.
- Provide directives for biweekly processing of leave requests such as annual, sick, admin, and bereavement leave in compliance with DOH.
- Managed the interview scheduling process and maintained accurate staff directories to support organizational communication.
- Act as the primary point of contact between Admissions Department and IT; triaged administrative obstacles to ensure efficient hospital operations.
- Managed facility access through proxy card and camera system for the facility.
- Maintained deep expertise in hospital policies, ensuring all materials and documentation remained current and accessible.
DIRECT CARE LEVEL III-NURSE TECH
TURQUOISE LODGE HOSPITAL
ALBUQUERQUE, NM
08.2016 - 05.2021
- Completion of EKGs on every newly admitted patient.
- Completed vital signs for assigned patients and reported abnormal results to licensed nurse.
- Performed CBG testing and reported results to licensed nurse.
- Obtain urine specimens per medical provider orders.
- Complete corresponding documentation in patients' medical records and record in Avatar.
- Monitored environment continuously to uphold patient safety standards and prevent incidents.
- Assist patients with mobility or activities of daily living in a timely manner.
- Report to licensed nurse of any physical or mental health changes/issues with assigned patients.
- Performed hourly patient rounds to assess patient needs and ensure timely interventions.
- Oversees, conducts, or delegates patient searches for contraband and random room checks.
- Conduct patient searches and belongings per TLH policies.
- Report and safety/compliance issues to safety director in a timely manner.
- Meets established attendance requirements and is timely for all shifts.
- Works cooperatively and productively with nursing staff to achieve positive patients care and maintain a positive work environment.
- Display effective communication and interpersonal relations with patients and TLH staff.
CNA (CERTIFIED NURSING ASSISTANT)
RETREAT AT HOME
ALBUQUERQUE, NM
02.2011 - 08.2016
- Recorded and documented vital signs including blood pressure, oxygen levels, temperature, and pulse.
- Provided mobility assistance by performing range of motion exercises, transfers, walking support, and posture correction.
- Supported patients with daily activities such as cooking, cleaning, and bathing to enhance their quality of life.
- Ensure the safety and well-being of the patients.
- Coordinated doctor appointments for patients, ensuring timely access to medical care.
- Guided patients in grocery shopping, assisting with selection and purchase of essential food items to promote healthy eating.
- Completed paperwork in compliance with agency regulations, recording daily data on the patient’s eating percentages, mobility, mood swings, and daily inputs and outputs.
ASSISTANT MANAGER
HOLIDAY CHEVRON
LAS CRUCES, NM
02.2008 - 02.2011
- Ensuring the store is ready for business, including checking fuel pumps, lighting, and store cleanliness.
- Monitoring stock levels, receiving vendor deliveries, verifying invoices, and performing regular cycle counts to prevent shrinkage (theft or loss).
- Ensuring shelves are stocked, products are rotated (FIFO-First In, First Out), and promotional displays are set up according to company standards.
- Overseeing the cleanliness of the store, restrooms, and forecourt (pumps/parking lot) to ensure a safe and welcoming environment.
- Managing the safe, performing register audits, preparing bank deposits, and handling money order or lottery payouts.
- Using Store Trak software to generate daily sales reports, track fuel margins, and reconcile invoices.
- Ensuring the store adheres to local, state, and federal regulations, including age-restricted sales (tobacco/alcohol) and environmental safety standards for fuel storage.
- Assigning daily tasks, monitoring performance, and ensuring staff are providing excellent customer service.
- Reporting performance issues or policy violations to the Store Manager to ensure there is a paper trail for disciplinary actions.
- Monitoring clock-in/clock-out times, managing break schedules, and ensuring staff are adhering to labor laws.
- Reviewing timecards for accuracy before they are submitted to the Store Manager.
- Providing ongoing training on POS systems, safety protocols, and company policies.
PERSONAL CARE AIDE
HOME INSTEAD SENIOR CARE
LAS CRUCES, New Mexico
05.2007 - 05.2009
- Provided comprehensive support with activities of daily living (ADLs), including bathing, grooming, dressing and toileting/incontinence care.
- Ensured patient safety through consistent medication reminders and adherence to prescribed care plans.
- Identified and mitigated environmental hazards to enhance patient safety and well-being.
- Improved patient quality of life through active engagement, conversation, and emotional support.
- Tracked patient mood, mobility, nutritional intake, and fluid output in daily charts to monitor health trends and support care decisions.
- Coordinated safe transportation for medical appointments, errands, and community outings to enhance patient access to necessary services.
Education
Certified Nursing Assistant -
NMSU-DACC
Las Cruces, NM03-2010
Skills
- Payroll Support
- Compliance documentation
- Regulatory training
- Timekeeping Management
- Onboarding processes
- Human resources liaison
- Time management
- File management
- Administrative organization
- Leadership Skills
- Attention to Detail
- Communication
Training
Current Defensive Driving Course Certification, maintained since 09/22/16, Expires 10/25/28
Timeline
SENIOR HEALTHCARE PROGRAM COORDINATOR
TURQUOISE LODGE HOSPTIAL
05.2021 - Current
DIRECT CARE LEVEL III-NURSE TECH
TURQUOISE LODGE HOSPITAL
08.2016 - 05.2021
CNA (CERTIFIED NURSING ASSISTANT)
RETREAT AT HOME
02.2011 - 08.2016
ASSISTANT MANAGER
HOLIDAY CHEVRON
02.2008 - 02.2011
PERSONAL CARE AIDE
HOME INSTEAD SENIOR CARE
05.2007 - 05.2009
Certified Nursing Assistant -
NMSU-DACC