ERICA CASTRO
Alexandria,VA
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Travel Specialist/Junior Data Analyst
National Oceanic and Atmospheric Administration, NOAA
10.2023 - 03.2025
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Travel Specialist
U. S International Development Finance Corporation
09.2022 - 05.2023
- Company Overview: global solutions.
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Global solutions.
Administrative Assistant / CaC Operator
Government Accountability Office
08.2020 - 08.2022
- Company Overview: Washington, DC
- Typed documents such as correspondence, drafts, memos and emails, and prepared 3 reports weekly for management.
- Opened, sorted and distributed incoming messages and correspondence.
- Purchased and maintained office supply inventories, always being careful to adhere to budgeting practices.
- Greeted visitors and determined to whom and when they could speak to a specific individual.
- Created federal employee ID and created CAC card for soldiers and gave them access to different places depending on a specific document they brought with them.
- Washington, DC
Administrative Assistant
National Guard Bureau
11.2019 - 11.2020
- Company Overview: Next Step
- Managed an active calendar of appointments, filed expense reports, and composed and prepared confidential correspondence.
- Handled all domestic and international travel reservations, cutting the company's travel expenses by 12%.
- Answered and screened telephone calls in a courteous manner while taking messages with a high degree of accuracy.
- Organized 3+ monthly meetings and their logistical elements (scheduling, preparing the facility, organizing handouts and/or binders for attendees, etc.).
- Next Step
Call Representative
active network
09.2017 - 11.2019
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Created detailed expense reports and requests for capital expenditures.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Maintained staff directory and company policy handbook for human resources department.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Executed record filing system to improve document organization and management.
Education
BA - electrical engineering
Potomac State College of Virginia
West Virginia08.2017
Skills
- Office administration
- File organization
- Expense reporting
- Customer Service-oriented
- Calendar management
- Scheduling
- Meeting planning
- Excel spreadsheets
- Database management
- Project management
- Business administration
- Invoice processing
- Human resources management (HRM)
- Client relationship building
- Executive travel
- Budgeting expertise
Languages
Spanish
Timeline
Travel Specialist/Junior Data Analyst
National Oceanic and Atmospheric Administration, NOAA
10.2023 - 03.2025
Travel Specialist
U. S International Development Finance Corporation
09.2022 - 05.2023
Administrative Assistant / CaC Operator
Government Accountability Office
08.2020 - 08.2022
Administrative Assistant
National Guard Bureau
11.2019 - 11.2020
Call Representative
active network
09.2017 - 11.2019
BA - electrical engineering
Potomac State College of Virginia
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