Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Erica Chester

McDonough,GA

Summary

Adept at CRM software and excelling in Client Support, I significantly enhanced customer satisfaction at illumifin. With a background in diverse roles, from Program Coordinator to Human Resources Assistant, I've mastered detail-oriented data input and dispute resolution, consistently achieving recognition for my contributions to team efficiency and client relationship management.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Program Coordinator

illumifin
05.2022 - Current
  • Answering calls and providing excellent customer service to providers
  • Reviewing and preparing contracts for long term care programs
  • Verifying credentials for long term care providers
  • Providing administrative support to managers and other departments, as needed

Customer Service Associate

TTEC
08.2020 - 05.2022
  • Answering calls and assisting clients with banking resolutions and claim filing
  • Providing cardholders excellent customer service and first call resolution
  • Assisting cardholders with banking statements, balance transfers, and fraud assistance

Community Associate

Regus
08.2019 - 08.2020
  • Answering calls and operating as assistant manager for tours and processing claims
  • Assisting clients with account resolution, distributing mail, and virtual account service
  • Scheduling meetings and providing clients with office and administrative services, as requested

Business Services Representative

Comcast
02.2014 - 07.2019
  • Managing, researching and coding accounts for billing and technical support
  • Processing customer refund claims, routing claims to appropriate departments and following up with customers and appropriate departments to complete claims
  • Received multiple awards for excellence in customer account resolutions
  • Assist business account executives with restoring accounts and ensuring accounts meet compliance regulations

Data Entry/Payroll Specialist

Office Team
10.2012 - 02.2014
  • Created spreadsheets for inventory management, email distribution lists, and payroll processing
  • Managed employee timecards and distribution to ensure payroll was completed in a timely fashion
  • Received acknowledgement for submission of data entry with great accuracy and attention to detail
  • Responsible for purchasing and coordination with vendors for processing payroll shipments

Human Resources Assistant

21 st Century Oncology
12.2011 - 12.2012
  • Coordinated and implemented new hire training processes by integrating new hire workshops into simplified training in order to reduce unnecessary travel hours
  • Managed employee relations by providing successful intervention techniques and assisting as mediator for conflict resolution
  • Managed employee personnel files by ensuring that employees were updated with necessary benefit information, W2 and I-9 verifications, employee evaluations were completed and personnel files were compliant

Property Manager Assistant

Office Team (Hancock Creek Apartments)
10.2008 - 12.2011
  • Provided high quality of customer service, updated and maintained current daily and emergency tenant contact lists and tenant information manuals
  • Assist Property Management with the day to day operations and tenant relations through the coordination of tenant requests and administration of maintenance services
  • Answering and routing phone calls from tenants and vendors to the appropriate contact within Property Management and/or dispatch personnel based on immediate needs
  • Provided tenants and vendors with assistance in all aspects of scheduling building maintenance, communicating building procedures and supplying general building information
  • Maintained highly organized filing system for leases, tenants, insurance certificates, vendors, buildings, drawings, contracts and POs

Education

Business Administration -

Edison State College
08.2010

Certification -

Edison State College
01.2003

Skills

  • CRM software
  • Client Support
  • Typing Accuracy
  • Skilled in Document Organization
  • Office Management Skills
  • Document Proofreading
  • Help Desk Operations
  • Research
  • Human Resources Management
  • Client Relationship Management
  • Telecommunication Expertise
  • Team Supervision
  • Dispute Resolution
  • Detail-Oriented Data Input
  • Microsoft Certification
  • Professional Phone Communication
  • Customer Support via Live Chat
  • Technical Assistance
  • Payroll Administration
  • Data Collection Techniques
  • VPN
  • Technical Proficiency
  • Strong Written Communication

Certification

Certification, Edison State College, 2003

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

Program Coordinator

illumifin
05.2022 - Current

Customer Service Associate

TTEC
08.2020 - 05.2022

Community Associate

Regus
08.2019 - 08.2020

Business Services Representative

Comcast
02.2014 - 07.2019

Data Entry/Payroll Specialist

Office Team
10.2012 - 02.2014

Human Resources Assistant

21 st Century Oncology
12.2011 - 12.2012

Property Manager Assistant

Office Team (Hancock Creek Apartments)
10.2008 - 12.2011

Business Administration -

Edison State College

Certification -

Edison State College

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Erica Chester