Summary
Overview
Work History
Education
Skills
Reading, watching movies & TV, being outdoors, spending time with partner and fur babies
Work Availability
Affiliations
Software
Timeline
Hi, I’m

Erica Chilcote

Department Manager
Colorado Springs,CO
Erica Chilcote

Summary

Encouraging Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
years of professional experience

Work History

Barnes & Noble College

Department Manager
08.2022 - Current

Job overview

  • Head the running of the Rampart Range location
  • Liasoning between the College and publishers
  • Hiring new temporary employees
  • Daily running of the store
  • Training new employees/managers
  • Contacting publishers ordering textbooks and trade books
  • Adopting textbooks for courses for instructors
  • Scheduling
  • Heading events on both campus bookstores
  • Working with Financial Aid for all students
  • Working with all High School programs to get textbooks for students
  • Ordering general merchandise for bookstores
  • Working with the VA for students, getting textbooks, supplies and laptop packages
  • Working with Colorado State run College programs to get required textbooks and supplies for students
  • Attend meetings with College administration and leadership teams
  • Order required supplies for all students and specific supplies for students/faculty
  • Set up uniforms for new College programs: Law Enforcement Academy & Fire Academy
  • Receive all textbooks, general merchandise, trade books and drinks that come into the store
  • Interim Store Manager for 4 months.

Chilcote COS Selling

Owner/CEO
10.2019 - 09.2022

Job overview

  • Developed and created an eCommerce company that sold thousands of goods on multiple online platforms
  • Acquisition of goods, pricing, social media, customer service, shipping and receiving, budgeting, web design, maintenance, photography and design.

Chick-Fil-A

Marketing/Catering/Hospitality Director
09.2013 - 10.2019

Job overview

  • Started as a dishwasher and worked up to Director of multiple divisions
  • Managed shifts, hired several new team members, trained various new managers, daily money counting, customer complaints, logistics, developed and ran multiple events; Father Daughter date night, Air Force Academy football games, monthly inventory, scheduling, supply ordering, food safety, online marketing, social media, hiring events, designing and executing engaging marketing campaigns.

Education

University of Colorado At Colorado Springs

BA Communications from Communications
05.2019

University Overview

Skills

  • Public Relations
  • Communication-verbal, written and non-verbal
  • POS Systems
  • Operations Management
  • Customer Service
  • Merchandising
  • Digital Marketing
  • Customer Relationship Management
  • Money Handling
  • Marketing
  • Events Management
  • Social MEdia Management
  • Shipping/Receiving
  • Branding
  • Administrative
  • Budgeting
  • Staff Management
  • Team Supervision
  • Problem-Solving
  • Customer Engagement
  • Work Planning and Organization
  • Personnel training and development
  • Retail Management
  • Order Management
  • Sales expertise
  • Relationship building and management
  • Employee Scheduling
  • Order Processing
  • Conflict de-escalation
  • Scheduling
  • Product restocking
  • Employee Management
  • Staff Hiring and Retention
  • Strategies and goals
  • Vendor Relationship Management
  • Systems and software expertise
  • Personnel Management
  • Rules and regulations
  • Operations
  • Vendor Management
  • Innovation Skills
  • Logistics Planning
  • Business development and planning
  • POS Software
  • Database Management
  • Resource Coordination
  • Team Leadership
  • Teamwork and Collaboration
  • Task Delegation
  • Managing Operations and Efficiency

Reading, watching movies & TV, being outdoors, spending time with partner and fur babies

Reading, watching movies & TV, being outdoors, spending time with partner and fur babies

For fun I love reading, watching movies and TV shows, being with my partner and fur babies (3 dogs 2 cats) and being outdoors.

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

Affiliations
  • University of Colorado Alumni Association
  • Probably Smut Book Club
  • Colorado Springs Corvette Club

Software

TA2

Microsoft Office

Teams

Google Docs

Timeline

Department Manager
Barnes & Noble College
08.2022 - Current
Owner/CEO
Chilcote COS Selling
10.2019 - 09.2022
Marketing/Catering/Hospitality Director
Chick-Fil-A
09.2013 - 10.2019
University of Colorado At Colorado Springs
BA Communications from Communications

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Erica ChilcoteDepartment Manager