Erica Clausen
Minneapolis,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the pet industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Canine Handler
Wonder Dog Canine Club
07.2021 - Current
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Communicated professionally with pet owners via phone, email, and text.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Assisted in recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
- Enhanced staff collaboration by participating in regular team meetings focused on improving efficiency, safety standards, and overall quality of care provided.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
09.2018 - 05.2021
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- General cleanliness
Education
High School Diploma -
Mounds View Senior High School
Arden Hills, MN2016
Skills
- Patience and composure
- Professional Demeanor
- Reliability and punctuality
- Adaptability and Flexibility
- Honest and Dependable
- Customer Service
- Cash Management
- Animal welfare
- Medication Administration
- Multitasking Abilities
Certification
Timeline
Canine Handler
Wonder Dog Canine Club
07.2021 - Current
Front Desk Receptionist
Holiday Inn Express Hotel Suites
09.2018 - 05.2021
High School Diploma -
Mounds View Senior High School
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