Nicole Harvey
St.Clair Shores
Summary
Dedicated animal care specialist with extensive experience in creating and maintaining clean, safe, and nurturing environments for pets. Proven ability to collaborate effectively within teams while adapting to dynamic situations and consistently delivering results. Expertise in animal handling, grooming, and ensuring overall well-being, complemented by a strong commitment to customer satisfaction through excellent communication and empathy. Recognized for reliability, flexibility, and meticulous attention to detail, driven by a genuine passion for providing exceptional care to animals.
Overview
4
4
years of professional experience
Work History
Canine Handler
K9 Club
08.2024 - 12.2025
- Managed client communications to ensure clear understanding of pet care needs and services provided.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Administered basic first aid to animals in distress, ensuring prompt and effective care.
Canine Care Technician
Camp Bow Wow
07.2021 - 02.2024
- Planned and executed engaging activities to promote teamwork and social skills among campers.
- Facilitated communication with parents, providing updates on camper progress and experiences.
- Enhanced customer satisfaction by providing personalized dog grooming services based on breed and owner preferences.
- Facilitated positive socialization experiences among different breeds and sizes of dogs under supervision.
- Provided pet care services including feeding, grooming, walking, administering medications as needed.
- Demonstrated knowledge of various breed-specific grooming requirements, ensuring proper care for each individual dog.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Education
High School Diploma -
Lakeview High School
St. Clair Shores, United States01.2021
Skills
- Animal care
- Scheduling appointments
- Canine behavior
- Customer communication
- Customer service
- Microsoft office
- Data entry
- Google Sheets
- De-escalation techniques
- Group supervision
- Compassionate communication
- Program and activity planning
Accomplishments
- Documented and resolved payment issues which led to customer trust.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved data entry by completing nightly reports with Microsoft Excel with accuracy and efficiency.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Interests
I provide personalized one on one grooming and animal care services for dogs.
Timeline
Canine Handler
K9 Club
08.2024 - 12.2025
Canine Care Technician
Camp Bow Wow
07.2021 - 02.2024
High School Diploma -
Lakeview High School