ERICA COLE
Miami,FL
Summary
Adaptable and certified educator with over 13 years of experience in education as a teacher, reading specialist, and administrator leadership. My work experience includes leadership positions as server shift leader on Disney Cruise Lines. My high quality customer service to guest in restaurant settings has improved my awareness greatly in our multi cultural communities. My diverse experience in many aspects of professionalism especially in the athletic field has allowed me to hold leadership positions as an college assistant volleyball coach and even personal assistant to NBA All-Star Josh Howard.
Overview
14
14
years of professional experience
Work History
Reading Specialist
Miami Dade County Schools
Miami, FL
01.2011 - Current
- Developed and implemented reading intervention plans for struggling students.
- Collaborated with teachers to develop strategies for differentiating instruction based on the needs of individual students.
Administrative Assistant
ACE Under Surveillance Service
Miami, FL
01.2020 - 07.2024
- Assist in the preparation and develop regularly scheduled reports and develop written communication to report to head office.
Bartender/Server
Grails Miami Sports Bar
Miami, FL
04.2023 - 02.2024
- Prepared and maintained ingredients by following recipes while providing a pleasant experience to customers in a clean and sanitary bar area •
Recovery Manager
UFC Gym
Miami, FL
08.2021 - 10.2023
- Sell recovery memberships while ensuring a positive customer service experience and delivering great member service and recovery sessions.
Server
Disney Cruise Lines
Miami, FL
10.2017 - 10.2019
- Trained new hires, greet guest with cultural promotions and menus.
Education
Master of Arts - Reading Education
Grand Canyon University
Phoenix, AZ06-2023
Master of Arts - Teaching English To Speakers of Other Languages
Grand Canyon University
Phoenix, AZ10-2021
Bachelor of Arts - Education
Winston Salem State University
Winston-Salem, NC05-2011
Skills
- Customer Service
- Data Entry Computer Skills
- Office Administration
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Menu Memorization
- High-volume dining
- high volume customer engagement
Timeline
Bartender/Server
Grails Miami Sports Bar
04.2023 - 02.2024
Recovery Manager
UFC Gym
08.2021 - 10.2023
Administrative Assistant
ACE Under Surveillance Service
01.2020 - 07.2024
Server
Disney Cruise Lines
10.2017 - 10.2019
Reading Specialist
Miami Dade County Schools
01.2011 - Current
Master of Arts - Reading Education
Grand Canyon University
Master of Arts - Teaching English To Speakers of Other Languages
Grand Canyon University
Bachelor of Arts - Education
Winston Salem State University