ERICA COLUCCI

• Organized travel arrangements including flights, accommodations, and logistics for client.
• Researched topics and events to support client's work agenda and projects while managing filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Exercised utmost confidentiality in handling sensitive business information.
• Volunteered to help with special projects of varying degrees of complexity.
• Planned fun outings and educational activities to keep client's children entertained.

Social Media Highlights

• Designed, implemented & managed Facebook, Instagram, & Twitter campaigns to keep up with branding, marketing & customer engagement.
• Photographed & edited pictures/videos to create innovative sales concepts & aesthetically/visually appealing account posts and pages.
• Advanced social media knowledge by completing interactive web-based courses online to sharpen skills & integrate new social media trends into future campaigns.
• Created paid ads for Facebook & Instagram which increased engagement & connected product influencers, thus increasing brand reach, page followers & post 'likes' by thousands.

Administrative Support

• Supported cross-functional office staff with daily front office operations & administrative tasks while assisting management, owners, and health providers.
• Leveraged eClinical Works & MDware EMR systems to schedule medical appointments, communicate with staff/medical providers, and help extend appropriate care by documenting patients' medical issues/history, doctors notes, diagnosis, lab results, medications, allergies, etc.
• Educated patients on aesthetic/wellness products/procedures offered & their benefits which increased sales by 25% following 2 months of hire date.
• Analyzed many customers/patients topical skin conditions & presented appropriate skincare product recommendations, home care instructions, & advanced facial/laser procedures.

• Provided emotional support, therapy practice, mentorship, education, and social skills to children with severe special needs such as non-verbal autism, cerebral palsy, down-syndrome, and more.
• Trusted to care for and educate children who were known to have severe behavioral and cognitive setbacks.
• Intervened in crisis situations and counseled children experiencing emergencies or disruptive incidents.
• Documented data and completed accurate updates to case records using two different software systems, including EMR.
• Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral while implementing research-based interventions and strategies to support positive behavior and social-emotional development.