Customer Care Representative
Right Now Heating and Air
06 2023 - 08 2023
Hi, I’m
Erica Contreras
Nampa,Idaho
Work History
Right Now Heating and Air Caldwell, Idaho
Customer Care Representative
06 2023 - 08 2023
Job overview
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Logged call information and solutions provided into internal database.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Navigated multiple computer systems and applications to find information.
All American PublishingBoise, Idaho
Customer Care Representative
08 2023 - 06 2024
Job overview
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
Education
Robert Janss High School
High School Diploma
02.2006
Miller-Motte College- Online
Bachelors from Business Administration Of Applied Science
12.2025
Skills
- Till counting
- Inbound Customer Service
- Documentation and reporting
- Order fulfillment
- Money handling abilities
- Stocking and replenishing
- Recordkeeping strengths
- Professional telephone demeanor
- Complaint resolution
- Multi-line phone talent
- Administrative support
- Self-Motivated
- Cultural Awareness
- Active Listening
- Good Telephone Etiquette
- Teambuilding
- Dependable and Responsible
- Excellent Communication
- Teamwork and Collaboration
- Flexible and Adaptable
- Clerical Support
Timeline
Customer Care Representative
All American Publishing
08 2023 - 06 2024
Robert Janss High School
High School Diploma
Miller-Motte College- Online
Bachelors from Business Administration Of Applied Science