Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Erica Cruz

Coachella,CA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Results-driven Job Title excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Reliable Job Title experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
years of professional experience

Work History

Belinda Housekeeping
Coachella, CA

Personal Housekeeper
05.2020 - 01.2024

Job overview

  • Enhanced client satisfaction by providing thorough and detail-oriented cleaning services.
  • Maintained a clean and organized environment for clients through efficient daily tasks such as dusting, vacuuming, and laundry.
  • Ensured timely completion of all housekeeping duties, resulting in consistently positive client feedback.
  • Delivered exceptional service by adapting to each client''s unique preferences and maintaining confidentiality with sensitive information.
  • Managed household inventory and restocked supplies as needed, reducing client stress and ensuring proper maintenance of their home.
  • Improved the overall appearance of clients'' homes by performing deep-cleaning tasks on a regular basis.
  • Provided personalized care to clients with specific needs or disabilities, demonstrating empathy and professionalism at all times.
  • Assisted with meal planning and preparation for clients, incorporating dietary restrictions when necessary.
  • Reduced allergens in the home with regular dusting, vacuuming, and sanitizing surfaces according to best practices.
  • Laundered clothing and linens regularly, ensuring that items were properly cared for according to fabric type and care instructions.
  • Coordinated schedules with other household staff members to provide seamless service to clients without interruptions or conflicts.
  • Handled delicate fabrics carefully during laundering processes, preventing damage while maintaining cleanliness standards.
  • Organized closets, pantries, and storage spaces to optimize efficiency within the home environment for clients'' ease of use.
  • Performed seasonal cleaning tasks such as window washing or outdoor furniture maintenance when requested by the client.
  • Contributed to a safe living environment by identifying potential hazards or safety concerns within the home during routine cleaning tasks.
  • Efficiently juggled multiple responsibilities simultaneously while maintaining attention to detail and adhering to tight deadlines set forth by clients.
  • Anticipated client needs proactively by noticing patterns in their preferences or daily routines, making adjustments to better serve them.
  • Provided pet care services for clients when needed, including feeding, grooming, walking, and administering medications as required.
  • Improved client satisfaction by addressing special requests or concerns promptly, demonstrating excellent communication skills and problem-solving abilities.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Operated electronic backpack vacuums and floor sweepers.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided emotional support and companionship to clients.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Participated in team meetings and staff training sessions.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Preserved patient safety by following safety protocols.
  • Helped clients to maintain independence and quality of life.
  • Facilitated transportation to and from appointments.
  • Coordinated appointments with medical professionals.
  • Developed and implemented activities to improve clients' quality of life.
  • Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
  • Encouraged clients to take part in activities tailored to individual needs.
  • Provided assistance with medication management.

Valley Chico Farms
Rochelle, IL

Laborer
06.2014 - 01.2019

Job overview

Grape vine trimming and pruning

  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Streamlined inventory management with proper organization and storage of tools, materials, and supplies.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Optimized resource utilization by assisting in the recycling or repurposing of leftover materials from completed projects.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Bolstered team morale with a positive attitude and willingness to help others when needed.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Ensured accurate task completion through careful reading of blueprints, schematics, or other technical documentation as required for specific job duties.
  • Worked alongside team to accomplish work goals according to schedule.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Identified and reported hazards on job sites to prevent accidents and injuries.
  • Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
  • Assembled and disassembled formwork to facilitate correct shaping and pouring of concrete.
  • Moved and cleared debris from work sites to dispose of in designated areas.

Ross Dress For Less
La Quinta, CA

Cashier Team Lead
01.2003 - 06.2004

Job overview

  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Conducted regular audits of register funds, minimizing potential losses due to theft or error.
  • Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Increased customer loyalty and retention.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Monitored areas for security issues and safety hazards.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.

Education

La Familia High School
Thermal, CA

Diploma from Basic
06.2000

University Overview

Certificate in Business Computer and Office Occupations

Skills

  • Attention to detail
  • Problem-solving abilities
  • Resourcefulness
  • Exceptional cleaning
  • Expert organizing
  • Multitasking capabilities
  • Adaptability and flexibility
  • Inventory control
  • Time management
  • Professional appearance
  • Polite communication
  • Customer Service
  • Guest Relations
  • Exceptional Communicator
  • Excellent Oral and Written Communication
  • Teamwork
  • Customer-Oriented
  • Personal Assistance
  • Event Setup
  • Schedule Management
  • Data Entry
  • Administrative Support
  • Flexible Schedule
  • Business Correspondence
  • Teamwork and Collaboration
  • Filing and Data Archiving
  • Trend Monitoring
  • Shipping and Receiving Packages
  • Spreadsheet Management
  • Creative Thinking
  • Strong Work Ethic

Languages

Spanish
Professional Working
Availability
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Timeline

Personal Housekeeper

Belinda Housekeeping
05.2020 - 01.2024

Laborer

Valley Chico Farms
06.2014 - 01.2019

Cashier Team Lead

Ross Dress For Less
01.2003 - 06.2004

La Familia High School

Diploma from Basic
Erica Cruz