Erica Cyr
Mystic,CT
Summary
Seasoned, results-oriented project management professional with a proven track record across diverse sectors. Demonstrated success in enhancing operational efficiency while managing vendor, cross-functional teams and customer relationships to ensure timely project execution. Looking to utilize analytic, strategic and operational excellence to contribute to team success. Thrive in high pressure, multi-tasking environments through steady, detail oriented and assertive demeanor and a problem solving focus.
Overview
31
31
years of professional experience
Work History
Services Order Manager
Schneider Electric
05.2023 - Current
- Manage work orders through full lifecycle: project costs, backlog review, forecasting, technical reviews, inventory tracking and generating revenue through project closeout.
- Collaborate with project managers, engineering, power services managers, and field service representatives to ensure clear communication, coordination and timely execution of work.
- Enhance operational efficiency with cross-functional teams for order accuracy and to streamline processes.
- Actively participate in team meetings to share best practices. Took leadership role in onboarding and mentoring new team members within district and nationwide network
- Monitor supply chain activities and warranty issues through plants to ensure timely resolution and proficient execution of work
- Facilitate cross-functional collaboration between internal teams, ensuring successful delivery of services and solutions across all domains.
- Oversee account-level escalations, working with internal teams (Territory Manager, Regional Business Manager and Tech Leads) to resolve issues promptly and effectively.
Project Manager
Buzz Media Company
03.2020 - 05.2023
- Executed strategic and tactical plans for diverse clients across industries including high level hospitality industry, universities, and banking institutions.
- Oversaw compliance, forecast management, and change orders for multiple deadline-driven projects.
- Managed all invoicing, budget management, contract reviews, and project close out.
- Led efforts to automate workflow and resolve key project conflicts.
- Drove project communications to enhance customer experience.
- Analyzed project data to ensure appropriate hours are within budget + scope.
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
Director of Programs
Edwards Wines
11.2005 - 03.2020
- Led field staff and subcontractors in on and off premise logistics, directing staffing and managing crisis communications to ensure operational continuity.
- Led revenue analysis, process improvements, new product launch planning, and marketing campaign strategies, facilitating informed decision-making and strategic alignment.
- Increased department revenue by 42% in fifteen-year tenure and nearly doubled overall company revenue.
- Reduced expenses by 34% through strategic partnerships, trade and vendor negotiations.
Director of Government Relations
EF Education
09.1995 - 10.2002
- Fostered positive relationships with policy makers to facilitate effective dialogue and advocacy.
- Collaborated with US Department of State in Washington, DC to ensure compliance with J-1 Visa regulations.
- Oversaw all reporting to adhere to federal compliance guidelines.
- Led teams of thirty field staff in Maryland/DC based to implement and oversee national program initiatives at local level.
- Led efforts to align European market goals with US operations coordinating bi- annual meeting in Europe.
- Worked with Creative Directors to produce recruitment marketing collateral translated into four languages.
- Collaborated with sales teams from various countries to execute completion/distribution of recruitment materials.
- Monitored regulatory developments impacting global educational opportunities.
Education
Bachelor of Arts -
State University of New York
OswegoSkills
- Project Management
- Teamwork and Collaboration
- Budget Forecasting
- Compliance Oversight
- Process Improvement
- Customer Relationship Management
- Strategic Planning
- Salesforce/Service Max
- ERP Systems
- Adaptability and Flexibility
Timeline
Services Order Manager
Schneider Electric
05.2023 - Current
Project Manager
Buzz Media Company
03.2020 - 05.2023
Director of Programs
Edwards Wines
11.2005 - 03.2020
Director of Government Relations
EF Education
09.1995 - 10.2002
Bachelor of Arts -
State University of New York