Erica Daniels

Proven leader at UPS Healthcare, adept in operations management and fostering strong client relationships. Excelled in enhancing team productivity and client satisfaction through effective communication and organizational skills. Demonstrated proficiency in Microsoft applications and SAP/GWS, achieving significant improvements in order fulfillment accuracy and team performance. Write nightly reports summarizing the volume of work completed each night in each department. Timely responses to emails to support our clients and customer service team, keeping management afloat to the issues/responses happening throughout the day. Assist other departments to make sure we are all on the same page and whatever issues they need assistance with, sending them help where needed. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, multitasker, and someone willing to learn new things.