ERICA DANIELS
North Pole
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Foundation Health Partners
Fairbanks
10.2023 - 02.2026
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Materials Handler
Gold Rush Inn
Eielson AFB
05.2023 - 10.2023
- Transported inventory items to appropriate locations.
- Performed cycle counts and inventory control to accurately track product levels.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Assisted in receiving, stocking and distribution of merchandise.
Cashier/Grill Master
Charleys Cheesesteak
Eielson AFB
12.2022 - 06.2023
- Followed recipes and customers request to prepare high-quality, delicious meal.
- Operated cash register, collected payments and provided accurate change.
- Completed daily tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, inventory and stock procedures and customer services.
- Helped with supply inventory, purchases, locating items and signing up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped management stay on top of expandable and nonexpendable by sharing information about low or spoiled inventory.
Dining facility Attendant
BR Management
Eielson AFB
11.2021 - 12.2022
- Daily responsibilities included, ensuring that all supplies that were needed to operate military dining facility were readily available by following supply inventory and accountability regulation and procedure.
- Cleaned facility and eating utensils.
- Insured health regulations of food facility by disinfecting eating utensils and maintaining facility cleanliness.
- Performed general maintenance on pressure washers and other cleaning aids.
- Prepared balanced meals serving up to 4,500 meals daily.
- Served military personnel and ensuring their meals and experience was pleasurable by use of customer service skills.
- Insured all workers contributed to the positive work environment and followed all Serve Safe regulations.
- Increased line flow and decreased customer wait time by 30%.
Housekeeper
Gold Rush Inn Lodging
Eielson AFB
11.2020 - 11.2021
- Provided optimal level of customer services for all lodging guest.
- Established and maintained clean and comfortable home environments by performing cleaning duties including vacuuming, cleaning windows, dusting, and bathrooms.
- Assisted customers by providing detailed information, resolving their complaints, and putting smiles on their faces.
- Reported any damage, maintenance problems, safety issues, and potential hazards to management, ensuring adherence to safety code procedures.
- Managed guest supplies and replenished as required and maintained record of housekeeping cart and ensure adequacy.
- Prepared reports for housekeeping department and identify discrepancies.
- Followed the material safety data sheets (MSDS) to utilize appropriate cleaning solutions to prevent damage to materials, ensure compliance with safety standards.
Education
High School Diploma -
North Pole High School
North pole, ALASKASkills
- Accountability
- Verbal and Written Communication
- Problem-solving skills
- Customer service
Languages
- English
- Tagalog, Experienced
- English, Expert
Timeline
Pharmacy Technician
Foundation Health Partners
10.2023 - 02.2026
Materials Handler
Gold Rush Inn
05.2023 - 10.2023
Cashier/Grill Master
Charleys Cheesesteak
12.2022 - 06.2023
Dining facility Attendant
BR Management
11.2021 - 12.2022
Housekeeper
Gold Rush Inn Lodging
11.2020 - 11.2021
High School Diploma -
North Pole High School