Jessica Abee
Marion,MI
Summary
Results-oriented pharmacy technician dedicated to providing exceptional customer service, ensuring customer satisfaction, and upholding strict legal and ethical standards in a fast-paced environment. Proven track record of achieving goals, demonstrating leadership qualities, and fostering open communication with team members and patients. Committed to prioritizing customer safety, maintaining prescription accuracy, resolving challenges efficiently, and identifying and addressing potential conflicts before they escalate.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Meijer Pharmacy
Cadillac, Michigan
02.2018 - Current
- Updated patient records to ensure current insurance information and medical history.
- Collaborated with insurance companies to expedite claim processing.
- Assisted customers in navigating pharmacy systems and fulfilling their requests during consultations.
- Ensured accurate labeling and dispensing of medications.
- Ensured accuracy of insurance benefits and facilitated medication refills.
- Enhanced team efficiency by managing high volumes of prescription issues.
- Ensured prescription accuracy by contacting physicians' offices.
- Sustained cleanliness and organization of pharmacy shelving and work areas.
- Verified the correctness of medication identity, strength, and purity.
- Managed denials from third-party sources.
- Facilitated communication with patients to ensure clarity and understanding.
- Executed cash register operations for prescription orders promptly.
- Enhanced customer experience by addressing individual needs and fostering trust in pharmacy care.
Back Up Assistant Manager
Shoe Sensation Inc.
Cadillac, MI
06.2017 - 02.2018
- Provided personal customer service to each customer, enabling them to receive the products they need and handling problems that may impact their experience
- Special ordered shoes that customers wish to purchase but aren’t in stock
- Opened and/or closed the store each day by preparing cash drawers, rotations, sales progress sheets, and settling register sales/bank deposit
- Stocked and displayed new merchandise in a appealing and functional manner
- Directed personnel in daily tasks and ensured personnel completed tasks in proper and complete manner
- Resolved customer complaints in a way that benefited both the customer and the company
Sales Associate
Walmart
Cadillac, MI
09.2009 - 03.2014
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Helped customers every day by responding to inquiries and locating products
- Recommended merchandise to customers based on needs and preferences
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Performed register sales and cash drawer maintenance
- Performed routine maintenance within Department’s to uphold safety and cleanliness standards
Front Desk Receptionist Student
Wexford Missaukee Career Technical Center
Cadillac, MI, MI
05.2007 - 08.2009
- Greeted visitors and directed them to appropriate departments
- Managed incoming calls and correspondence
- Organized files and maintained office records
- Created documents and spreadsheets as needed
Education
Medical Billing And Coding - Medical Billing And Coding
DeVry University
01.2026 - 04.2026
Associate of Applied Science - Criminal Justice
Baker College
Cadillac, MIHigh School Diploma -
Cadillac Senior High School
Cadillac, MIWexford Missaukee Career Technical Center
Cadillac, MISkills
- Superior Customer Service
- Merchandising knowledge
- Dispute mediation
- Reading comprehension skills
- Documentation and recordkeeping
- Written and oral communication
- Active listening
- Accountability
- Problem-solving skills
- Team collaboration
Certification
State Level Pharmacy Technician License - Michigan, 2018 - Current
Nationally Certified Pharmacy Technician Certification- PTCB, 2021 - Current
Timeline
Medical Billing And Coding - Medical Billing And Coding
DeVry University
01.2026 - 04.2026
Pharmacy Technician
Meijer Pharmacy
02.2018 - Current
Back Up Assistant Manager
Shoe Sensation Inc.
06.2017 - 02.2018
Sales Associate
Walmart
09.2009 - 03.2014
Front Desk Receptionist Student
Wexford Missaukee Career Technical Center
05.2007 - 08.2009
Associate of Applied Science - Criminal Justice
Baker College
High School Diploma -
Cadillac Senior High School
Wexford Missaukee Career Technical Center