Summary
Overview
Work History
Education
Skills
Skillsproficiencies
Timeline
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Erica Darthard

Detroit,MI

Summary

Dynamic Select Account Manager and Ford Fleet Support Team Analyst with a proven track record at Percepta/Ford, excelling in account management and client engagement. Expert in leveraging organizational and planning skills to exceed sales targets and enhance account retention. Achieved significant results in ICE/BEV vehicle sales and government liaison roles, demonstrating adaptability and a results-driven approach.

Overview

20
20
years of professional experience

Work History

Select Account Manager

Percepta /Ford Pro
Dearborn, USA
04.2012 - Current
  • Liaison with Fleet Management Company /Dealer personnel to write CPA proposals and establish direct fleet customer interface
  • Interact closely with National Account Managers on direct end user Fleet Management Company leads
  • Utilize existing and approved Competitive Price Allowance (CPA) budgets to meet competitive situations and promote purchase of Ford and Lincoln products to assigned accounts
  • Develop written CPA offers as appropriate utilizing the online CPA systems and following up with accounts to ensure understanding and acceptance of offer
  • Achieve objectives & key results with ICE / BEV vehicle sales, Charging, Telematics and Service solutions
  • Conquest new customers within assigned territory to grow the overall business
  • Manage Dealer & Leasing Company generated fleet business to inform and sell Ford Pro solutions to various fleet customers with the goal of implementing new systems

Ford Fleet Support Team Analyst /Government Liaison

Percepta/Ford Business Assistance Center
Dearborn, USA
11.2004 - 03.2012
  • Initiate outbound contacts and document customer contacts
  • Provide support for on-line applications
  • Meet or exceed performance expectations including but not limited to productivity, accessibility and quality assurance
  • Key contact for all State, Local and Federal Government inquiries from dealers, customers, and Ford Field personnel
  • Assisted Ford Fleet Customer Information center with call volume to meet service level objectives
  • Mentor New Team Members

Education

Davenport University - Accounting, Computer Information Systems

Davenport University
Dearborn, MI
01.1999

Skills

  • Time management
  • Organizational skills
  • Planning skills
  • Prioritization
  • Multitasking
  • Adaptability
  • Results-driven
  • Account Management
  • Sales Forecasting
  • Account Retention
  • Upselling strategies
  • Client Engagement
  • Price Structuring
  • Issue Resolution
  • Sales contracts and agreements

Skillsproficiencies

  • Strong time management, organizational, and planning skills.
  • Able to prioritize, multitask, adapt and thrive in a fast paced, results-driven environment.

Timeline

Select Account Manager

Percepta /Ford Pro
04.2012 - Current

Ford Fleet Support Team Analyst /Government Liaison

Percepta/Ford Business Assistance Center
11.2004 - 03.2012

Davenport University - Accounting, Computer Information Systems

Davenport University

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Erica Darthard